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- Tasks: Resolve escalated issues in telecoms and utilities to ensure customer satisfaction.
- Company: Leading provider of essential services in the UK with a focus on employee wellbeing.
- Benefits: Enjoy 25 days annual leave, competitive benefits, and a hybrid working model.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong B2B customer service experience and excellent problem-solving abilities.
- Other info: Join a supportive team that values your growth and wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
A leading provider of essential services in the UK is seeking a Resolution Excellence Specialist to ensure customer satisfaction by efficiently resolving escalated issues related to telecoms and utilities products.
Candidates should possess strong B2B customer service experience, effective problem-solving, and communication skills.
This role offers a hybrid working model, competitive benefits including 25 days annual leave, and a focus on employee wellbeing and development.
Hybrid Resolution Excellence Specialist for B2B Support in Glasgow employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Resolution Excellence Specialist for B2B Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and utilities sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews by practising common B2B customer service scenarios. Think about how you'd handle escalated issues and showcase your problem-solving skills. We want to see you shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and focus on employee wellbeing will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Resolution Excellence Specialist for B2B Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B customer service experience and problem-solving skills. We want to see how your background aligns with the role of a Resolution Excellence Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer issues in telecoms and utilities. We love seeing candidates who can communicate effectively and show genuine interest in our mission.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and concisely. Whether it’s in your CV or cover letter, we want to see that you can articulate your thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Clear Business
✨Know Your Stuff
Make sure you brush up on the telecoms and utilities products that the company offers. Understanding their services will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your B2B Experience
Prepare specific examples from your past roles where you've successfully resolved escalated issues in a B2B environment. Highlight your problem-solving skills and how they led to customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. This means nodding, summarising what they've said, and asking clarifying questions. It shows you're engaged and value their input.
✨Emphasise Wellbeing and Development
Since the company focuses on employee wellbeing and development, be ready to discuss how you prioritise these aspects in your work. Share any personal strategies you use to maintain a healthy work-life balance and how you seek out professional growth opportunities.
