Customer Service Advisor

Salary: £23,902 + Bonus Scheme

We’re looking for an experienced Customer Services Advisor to join our team, you’ll be the first point of contact for our existing customers who take card payments / merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution.

We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.

This role will also include but not be limited to:

• Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout
• Actively contributing to improving the Customer Experience team processes and procedures
• Maintaining a close and supportive relationship with our sales teams

Benefits

• Up to 10% performance related bonus per annum
• 25 days of annual leave, rising to 28 days with length of service.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Continuous learning and development with access to LinkedIn Learning.
• Generous discounts at numerous high street and online retailers.
• On-site café and bar for post-work drinks, quiz nights, and social gatherings.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
• Paid volunteering day as part of our charity fundraising and volunteering activities.
• Cycle to work and travel loans for people wanting a greener commute.
• Pension contributions and life assurance coverage.

Location

Based in our Sale office, South Manchester

Hours

Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays

Hybrid working model

The choice to work remotely for three days

Our Story

Clear Business was established with the goal of simplifying our customers\’ lives and making our colleagues\’ experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the \’One to Watch\’ award from Best Companies.

What Happens Next

If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Our Story

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Our Locations

Our Benefits

• Hybrid Working
• Competitive Salary
• Learning and development programmes
• Rewards Hub
• Employee Assistance Programme
• Holidays
• Lifestyle policies
• Volunteer Leave