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- Tasks: Resolve customer complaints and ensure satisfaction in a fast-paced environment.
- Company: Clear Business is a leading UK provider for small businesses, offering essential services.
- Benefits: Enjoy hybrid working, 25 days annual leave, and exclusive discounts at top retailers.
- Why this job: Make a real impact while being part of an award-winning, inclusive team culture.
- Qualifications: Experience in B2B customer service; familiarity with CRM systems is a plus.
- Other info: No weekends, every bank holiday off, and access to on-site amenities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We’re on a mission to deliver exceptional service to small businesses across the UK and were looking for a Resolution Excellence Specialist to help us do just that.
If you’re passionate about customer care, thrive in fast‑paced environments and love solving problems, this is your chance to make a real impact. You’ll be the go‑to expert for resolving escalated customer issues across our telecoms and utilities products ensuring every interaction ends with a satisfied customer and a strengthened relationship.
What we want you to do
- Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google).
- Resolve issues efficiently, balancing customer satisfaction with commercial outcomes.
- Craft thoughtful responses to online reviews that reflect our commitment to service excellence.
- Promote digital self‑service tools and additional products while helping customers manage outstanding balances.
- Support customers in financial difficulty with empathy and practical solutions.
- Keep systems and CRM records accurate and up to date.
- Ensure all activity complies with GDPR regulatory standards and internal quality policies.
- Collaborate with internal teams to improve processes and training materials.
- Provide feedback to drive continuous improvement.
- Champion a positive engaged team culture focused on development and excellence.
What success in the role looks like
- Consistently meet monthly productivity and performance targets.
- Deliver service aligned with Clear Business values and quality standards.
- Receive positive feedback from internal teams and external partners.
- Be recognised as a trusted collaborative colleague.
What you need to have already done to be right for this role
- Proven experience in a high‑volume B2B customer service role.
- Collections or utilities experience is a plus but not essential.
- Strong understanding of B2B customer care and regulatory requirements.
- Familiarity with CRM and lead management systems.
- Working knowledge of Microsoft Office and data protection compliance.
Skills
- A natural problem‑solver with a passion for helping others.
- Self‑motivated and able to manage your own workload effectively.
- Confident communicator with a friendly professional approach.
- A true team player who lifts others up.
- Detail‑oriented and highly organised.
- Curious, driven and always looking to improve.
- Resilient and focused especially in a performance‑driven environment.
Our Story
Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We’re proud to be one of the UK’s leading providers for small businesses offering a unique one‑stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services and Insurance.
Over the past 20 years our journey has been defined by innovation, growth and recognition. We’ve earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023 and Learning at Work Week Awards 2023. Most recently we were honoured with the One to Watch award from Best Companies – an exciting testament to our culture, values and commitment to excellence.
In return for your hard work you’ll get
At Clear Business we know that great people make great companies. That’s why we offer a benefits package designed to support your well‑being, reward your hard work and help you thrive both in and out of the office.
- Pension contributions and life assurance coverage to support your future and protect what matters most.
- 25 days of annual leave increasing to 28 days based on tenure.
- Your birthday off every year because you deserve to celebrate.
- Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
- Exclusive discounts at top high street and online retailers.
- Cycle‑to‑work scheme and travel loans for people wanting a greener commute.
- 24/7 access to a GP, mental health support, fitness programmes and free legal and financial advice.
- A strong focus on wellbeing with resources to help you feel your best every day.
The important extras
- Hybrid working – enjoy the flexibility of working remotely for up to three days a week.
- Engage in charity fundraising and volunteering activities as part of our giving‑back initiative.
- Enjoy fantastic on‑site amenities including a free gym, free parking, a subsidised café and an on‑site bar for post‑work drinks, quiz nights and social events.
- Full‑time / Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What happens next
If you’re looking for a new challenge with great benefits at an award‑winning company then Clear Business is the place for you. Click Apply today to take the next step in your career.
Across Clear Business we are passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre‑employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however we may retain your application on file for future opportunities.
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Customer Complaints Advisor employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Familiarise yourself with the telecoms and utilities sectors. Understanding the common issues customers face in these areas will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice crafting thoughtful responses to customer complaints. This role requires you to communicate effectively, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Showcase your empathy and resilience in previous roles. Prepare examples of how you've handled difficult customer situations, as this will highlight your suitability for a fast-paced environment.
✨Tip Number 4
Research Clear Business’s values and recent achievements. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission and culture.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in B2B environments. Emphasise any roles where you've resolved complaints or worked with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and problem-solving. Mention specific examples of how you've successfully handled escalated complaints in the past.
Showcase Relevant Skills: Highlight skills that align with the job description, such as communication, organisation, and resilience. Use concrete examples to demonstrate how these skills have helped you succeed in previous roles.
Research Clear Business: Familiarise yourself with Clear Business's values and mission. Mention in your application how your personal values align with theirs and how you can contribute to their goal of delivering exceptional service.
How to prepare for a job interview at Clear Business
✨Showcase Your Problem-Solving Skills
As a Customer Complaints Advisor, you'll need to demonstrate your ability to resolve issues effectively. Prepare examples from your past experiences where you successfully handled customer complaints, highlighting your thought process and the outcomes.
✨Understand the Company’s Values
Familiarise yourself with Clear Business's mission and values. During the interview, express how your personal values align with theirs, especially regarding customer care and service excellence. This will show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your communication skills and problem-solving abilities. Practice responding to common customer complaints, ensuring you balance empathy with practical solutions.
✨Highlight Your Team Player Attitude
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team in the past. Share specific examples of how you supported colleagues or contributed to a positive team culture.