At a Glance
- Tasks: Support customers during their moving process, ensuring a smooth and positive experience.
- Company: Join a dynamic team dedicated to exceptional customer service in the utilities sector.
- Benefits: Enjoy generous leave, discounts, well-being support, and a hybrid working model.
- Other info: No weekends, every bank holiday off, and fantastic on-site amenities.
- Why this job: Be the friendly voice that helps customers during life-changing moments with empathy and care.
- Qualifications: 2+ years in customer service or telesales, with strong negotiation skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a natural problem-solver with a passion for helping customers? Join us as a Change of Tenancy Advisor and become the friendly voice our customers rely on during some of life’s biggest moments - like moving premises. In this role, you’ll be the go‑to expert for customers who are moving in or out of a property. You’ll make sure their transition is smooth, their questions are answered, and their experience with us is nothing short of excellent. You’ll also handle more sensitive conversations, such as bereavements, with empathy and care.
What You’ll Be Doing
- Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience
- Respond to customer enquiries, resolving issues efficiently and effectively
- Deliver exceptional service while identifying opportunities to promote additional products and services
- Onboard new customers and upselling where appropriate, aligning with their requirements
- Maintain accurate and up-to-date records across internal systems
- Make informed decisions that balance customer satisfaction with business objectives
- Verify tenancy changes and prevent fraudulent activity through careful attention to detail
- Develop in-depth knowledge of our water services to provide expert support
- Aim for first-contact resolution, escalating complex issues when necessary
- Promote the use of self-service tools and encourage exploration of other available services
- Foster strong working relationships with colleagues across departments
- Manage both proactive and reactive customer requests with professionalism
- Investigate non-payment issues related to Change of Tenancy scenarios
- Ensure all activities comply with GDPR, regulatory standards, and internal quality policies
Your Experience
- A minimum of 2 years’ experience in a fast-paced telesales or customer service environment
- Strong understanding of B2B customer care and sales processes
- Proven ability to negotiate across a range of products, pricing structures, and contract terms
- Confident user of CRM systems and other customer management tools
- Previous experience in the utilities sector is highly desirable
- Solid knowledge of data protection regulations and compliance standards
- A proactive, positive attitude with the ability to thrive under pressure in a dynamic setting
Benefits
- Pension contributions and life assurance coverage
- Generous discounts at numerous high street and online retailers
- 25 days of annual leave, increasing to 28 days based on tenure
- Enjoy your birthday off every year
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year
- Cycle to work and travel loans for people wanting a greener commute
- Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice
- Hybrid working model: choice to work remotely for three days per week
- Engage in charity fundraising and volunteering activities as part of our giving back initiative
- Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks and social gatherings
- Full‑time/Permanent contract of 37.5 hours per week
- No weekends and every bank holiday off
- Competitive salary
- Learning and development programmes
- Rewards Hub
- Employee Assistance Programme
- Lifestyle policies
- Volunteer Leave
Change of Tenancy Advisor employer: Clear Business
Join a dynamic team as a Change of Tenancy Advisor, where your problem-solving skills and passion for customer service will shine. Our company offers a supportive work culture with generous benefits, including 25 days of annual leave, hybrid working options, and comprehensive well-being support. With opportunities for personal growth and a commitment to employee development, you'll find a rewarding career in a vibrant environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Change of Tenancy Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer scenarios related to moving in or out of properties and how you’d handle them. Being prepared will help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for that Change of Tenancy Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Change of Tenancy Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've successfully solved customer issues. We want to see how you can bring that natural problem-solving flair to the role of Change of Tenancy Advisor.
Be Personable and Empathetic:Since you'll be dealing with sensitive situations, make sure your application reflects your ability to handle conversations with care. Share examples of how you've supported customers through tough times in the past.
Demonstrate Your Knowledge:Familiarise yourself with our water services and mention any relevant experience in your application. We love candidates who show initiative and a willingness to learn about our products and services.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clear Business
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s services and the role of a Change of Tenancy Advisor. Familiarise yourself with common customer queries and how to handle sensitive situations, like bereavements, with empathy.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues or improved processes. Highlight your ability to think on your feet and demonstrate how you can ensure a smooth transition for customers moving in or out of properties.
✨Practice Active Listening
During the interview, show that you’re an active listener. This means responding thoughtfully to questions and asking clarifying questions when needed. It’s crucial for a role that involves managing customer requests and ensuring their needs are met.
✨Be Ready to Discuss Compliance
Since the role involves handling sensitive data, be prepared to discuss your knowledge of GDPR and compliance standards. Share any relevant experiences where you ensured data protection and maintained accurate records, as this will demonstrate your attention to detail.
