Amazon Account Manager in City of London

This role moves fast and you'll be managing multiple client accounts across different time zones (primarily the US), which means your working day won't always follow a predictable pattern. What we're looking for is someone organised and structured enough to stay on top of a busy account portfolio, but adaptable enough to shift priorities without dropping the ball. You follow through on everything you say you'll do. You communicate clearly and confidently, whether that's writing a client update, flagging a problem internally, or asking the right questions on a strategy call. You pick up new tools and platforms quickly, and you're already comfortable weaving AI into your daily workflow rather than avoiding it. Above all, you're someone who takes ownership. Not because you're told to, but because leaving things half-done isn't in your nature.

The Amazon Full Service Manager will own the overall performance of our clients' Amazon businesses, including both Vendor and Seller accounts. This vital role ensures clients not only reach but surpass their sales and profitability goals, while upholding brand integrity and delivering exceptional customer experiences. The ideal candidate will be a motivated individual with a deep understanding of the Amazon ecosystem, driven to stay on top of emerging trends and innovations while continuously learning from industry leaders to remain at the forefront of the marketplace. This position calls for someone with exceptional talent who is excited to take on challenges and excel in advertising, inventory management, and data-driven performance strategies.

About Us: ClearAds is a dynamic digital advertising agency that specializes in helping brands manage and grow their Amazon presence. We provide a comprehensive Amazon Full Service Management solution, supporting our clients in everything from product listings to advertising and performance optimization.

Company Mission: To be the most innovative and trusted Amazon agency, delivering best-in-class high-growth strategies for our clients while creating a dynamic and rewarding environment for our team.

Key Responsibilities:

• Amazon Strategy Development & Execution: Lead the development and execution of a robust Amazon growth strategy for clients, focusing on key levers such as SEO optimization, on-platform advertising, product listings, and pricing strategies. Identify and capitalize on new opportunities, market trends, and platform features to maximize client performance. Develop and manage promotional campaigns, such as Prime Day, Black Friday, and Cyber Monday, in alignment with each client’s business objectives.
• Performance Monitoring & Analysis: Track and analyze key Amazon metrics such as sales performance, conversion rates, traffic, and customer reviews to ensure clients meet or exceed their KPIs. Utilize tools such as Amazon Seller Central, AMS, and DSP to optimize campaigns and product listings. Provide actionable insights based on data analysis, including identifying slow-moving SKUs, optimizing inventory levels, and forecasting demand. Demonstrate proficiency in tools such as Data Rova, Seller Sprite, Helium 10, Sellerboard, Sellerise, and other Amazon software. Use internal Amazon data from Brand Analytics, Product Opportunity Explorer, and other Amazon business reports to identify the best growth opportunities for clients.
• Amazon Account Management: Act as the main point of contact for clients' Amazon accounts, handling day-to-day management of both Seller and/or Vendor Central platforms. Manage content updates (product descriptions, images, bullet points etc.), pricing adjustments, and promotional activities. Coordinate with clients to monitor stock levels, forecast inventory needs, and ensure timely fulfillment of customer orders. Quickly and efficiently handle account issues such as photo or keyword violations, incorrect complaints, pesticide warnings, missing information on listings, lost buy boxes, missing inventory, and other common issues that arise on accounts. Manage any VAs that help with the day-to-day maintenance and monitoring of a client's account. Their main role being to monitor and aid account health issues and also calling/creating case logs for Amazon Seller Support.
• Advertising & Promotional Management: Lead the development and execution of Amazon Advertising strategies (Sponsored Ads/DSP) to drive visibility and sales growth for clients. Analyze campaign performance and adjust strategies to optimize ROI and client success. Stay up-to-date with the latest Amazon advertising tools and trends, and continuously look for ways to improve campaign effectiveness.
• PPC & Marketing Management: Speak with the client to obtain a full understanding of client targets and goals. Regularly update and align on targets that are fair, reasonable, and achievable for both the client and company to increase the lifetime value and reduce churn rates. Regularly evaluate budgets and adjust based on profitability, seasonality, and account goals. Keep ACoS aligned with the client’s expectations and business model. Continuously analyze search term reports to add high-performing keywords, refine negative keywords, and eliminate wasted ad spend. Optimize bids for top-of-search and product pages, balancing higher visibility with profitability, and leverage dynamic bidding options. Monitor metrics like CTR, ROAS, and conversion rates. Provide clear, actionable reports to clients with insights into what’s working and where improvements are needed.
• Client Reporting: Provide regular performance reports to clients, offering clear insights and actionable recommendations to drive growth. Serve as a key liaison between clients and the agency, ensuring smooth communication and exceptional service delivery. Highlight focal points that showcase the effectiveness of Clear Ads’ performance and create clear timelines that showcase what is being worked on and delivered. Effectively manage and track time on each account to ensure that all accounts get the agreed deliverables. Ensuring expectations and your time are managed sensibly.
• Collaboration & Stakeholder Management: Work closely with internal teams (e.g., creative, data analytics) and external partners (e.g., Amazon reps) to ensure seamless execution of strategies. Build strong relationships with clients to ensure long-term satisfaction and business growth. Direct the plan for both internal and external strategies. Clearly and effectively describe next steps and delegate tasks to VAs, members of the client’s teams, and the assigned PPC account manager.

Required Skill Set:

• 2+ years of experience managing Amazon accounts, with a strong track record of driving growth and profitability.
• Expertise in Amazon Seller Central and Vendor Central platforms.
• Solid understanding of Amazon Advertising (AMS, DSP) and SEO best practices for product listings.
• Strong analytical skills with the ability to use data to inform decisions and optimize performance.
• Experience with demand forecasting, inventory management, and product launches on Amazon.
• Proactive, solution-oriented approach with a high level of attention to detail.
• Excellent communication skills and the ability to build relationships with clients and partners.
• Comfort and experience using tools for PPC management such as Pacuve, Scale Insights, etc. to create rules and reports to better manage accounts.
• Proficiency with Google Sheets including building reports, pivot tables, charts, and more as well as modifying existing reports, fixing errors, and utilizing Amazon flat files.
• Able to organize and prioritize workflows and knowing how to differentiate between what is important and what is urgent.

Bonus Skill Set:

• Familiarity with DTC channels and e-commerce platforms.

Interview Process:

• Cover letter - we expect all candidates to provide a cover letter with their CV. If this is not included, your application will automatically be rejected. You can add as a supported document.
• If application is accepted, we expect you to send a 2-minute video of why you think you are the best fit for this role.
• 15-minute interview - if you are successful, you will have a 15-minute interview with the CEO to ask any questions you may have and discuss the process.
• Tests - Once the 15-minute interview has concluded, there will be 2 tests required to make it to the final interview. These tests are made up of an aptitude test and a practical test.
• Technical/Final interview - Once a batch of tests are reviewed, we will invite candidates back for a final interview.

Experience:

• Amazon Advertising: 2 years (required)
• Proven track record of owning client performance targets (revenue, TACoS/ACoS, ROAS, margin) and being accountable for results rather than just “doing the ads”.
• Hands-on experience launching new products on Amazon (keyword research, listing build-out, reviews strategy, launch campaigns).
• Experience managing catalogue complexity (variations, flat files, parent/child relationships, merges, and fixes).
• Demonstrated success improving listing conversion rate through creative/content changes (A+ content, images, copy testing).