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- Tasks: Support the National Accounts Helpdesk team and manage customer invoicing.
- Company: Join CSG, a leading environmental company dedicated to a cleaner future.
- Benefits: Enjoy competitive salary, bonuses, discounts, and 33 days holiday.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Strong communication skills and experience in customer service and administration.
- Other info: Dynamic workplace with modern offices and excellent growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive. Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations. We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you’ll find CSG is a great place to be.
Location: Whiteley
Salary: £28,371
Role Type: Full Time, Permanent
Hours: 40 hours per week, Monday to Friday 8am - 5pm.
Role Accountabilities:
- Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
- Responsible for ticket confirmation: Confirming prices of jobs completed using the in-house system Xeres
- Liaising with National Account Customers to request Purchase Orders
- Adhering to different customers invoicing requirements
- Working towards the 'Month End' Deadline to get all work invoiced
- Covering the National Accounts Coordinator's role during holiday and busy periods
- Other adhoc duties as required
The Candidate:
- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to work under pressure in a busy environment
- To be driven by results and be a self-starter who delivers to deadlines
- A confident telephone manner and ability to provide first class customer service
- Excellent team working skills
- Strong organisational, time management and multi-tasking skills
- To be computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook
This is an exciting opportunity for somebody who is looking to learn and develop their career within Customer Service and Administration. Therefore, experience within customer service and administration is essential for this role. You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our customers.
Benefits of a CSG employee:
- Attractive basic salary
- Annual bonus scheme for all employees.
- Long Service Award.
- Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
- Employee referral bonus scheme.
- Attractive pension plan.
- Share Options - buy into our family future.
- Company perks for retail outlet discounts and more.
- Further development opportunities through in-house, external training and apprenticeship schemes.
- Company health care cash plan - dental / opticians / physio / online GP etc.
- Modern office only 5 minutes from Whiteley Standing / sitting desks.
- A daily food & coffee truck
- 33 days holiday inclusive of public bank holidays.
- Holiday Buy and Sell Scheme.
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.
If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.
CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.
National Accounts Helpdesk Administrator employer: Cleansing Service Group Limited
Contact Detail:
Cleansing Service Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Accounts Helpdesk Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CSG and their commitment to sustainability. This will not only help you understand their values but also show them that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and workload effectively. Maybe share a specific example where you juggled multiple tasks successfully – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates like you. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace National Accounts Helpdesk Administrator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for sustainable waste management shine through. We want to see that you care about making a difference and are excited about the role!
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences short. This will help us understand your points quickly and easily, which is super important in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cleansing Service Group Limited
✨Know Your Stuff
Before the interview, make sure you understand CSG's mission and values. Familiarise yourself with their commitment to sustainable waste management and how your role as a National Accounts Helpdesk Administrator fits into that vision. This will show your passion for the environment and align your goals with theirs.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully communicated with customers or team members in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories during the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in confirming prices and adhering to invoicing requirements, be prepared to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and avoid mistakes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if CSG is the right fit for you.
