At a Glance
- Tasks: Support premium client accounts with administrative tasks and ensure smooth operations.
- Company: Join Cleanology, a multi-award-winning cleaning company focused on sustainability and innovation.
- Benefits: Enjoy a competitive salary, enhanced parental leave, gym membership, and free snacks.
- Other info: Opportunities for career growth and continuous training in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in high-end commercial environments.
- Qualifications: Strong organisational skills and previous experience in an administrative role.
The predicted salary is between 32500 - 32500 € per year.
THE COMPANY
Cleanology is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,000 people and has over 300 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people and innovation.
ABOUT THE ROLE
Cleanology is looking for an Account Associate with excellent organisational skills and a solid understanding of the importance of a support role. The ideal candidate will create and maintain a positive work environment, ensuring high levels of organisational effectiveness, communication and service. You’ll be a reliable and proactive support to the day-to-day operations of a premium account alongside 3 other members of management.
PACKAGE:
Salary: £32,500
Monday to Friday, 9am to 5pm
40 hours per week
LOCATION:
London HO- Vauxhall
Occasional visit to client sites within Central London alongside management
Key Responsibilities:
- Provide direct administrative support to a premium client account, including;
- Respond to all client communication – including Whatsapp messages and emails
- Liaise with the operational team regarding client queries and update/action tickets on client ticketing system in agreed time frame
- Obtain quotes as per clients request and submit in line with Cleanology pricing format and procurement procedures as well as the client’s requested format
- Obtain and process stock orders for materials and consumables for all client sites, while communicating delivery detail updates to all parties
- Update internal and external systems following client requests including move ins and outs of client floors and buildings
- Communicate with vendors and internal departments regarding mobilization of sites
- Organize client site visits in line with management and client availability
- Attend internal meetings regarding the account and take note of any action points required
- Assist with creating client quarterly presentation alongside management, marketing and sales department
- If required, attend site visits with management as additional resource to assist with administrative tasks
- Other additional ad hoc tasks may be required as per the needs of the business
WHAT WE'RE LOOKING FOR
- Proactive & Hands-On – Able to multitask and take initiative.
- Highly Organized – A problem-solver with a ‘can-do’ attitude.
- Resilient Under Pressure – Maintains high standards in demanding situations.
- Detail-Oriented – Strong focus on quality and service excellence.
- Excellent interpersonal, written and oral communication skills.
Ideal Experience:
Previous experience in an administrative or office support role. You will have excellent customer service, communication and IT skills, ideally Microsoft Office, especially Excel. Confident in handling sensitive data and ensuring it is maintained in a confidential manner.
GENERAL COMPANY BENEFITS:
Enhanced maternity/paternity pay
Subsidised gym membership
Free fruit, snacks & drinks in the office
Genuine career opportunities and ‘promote from within’ culture
Continuous training and personal development programme
Employee of the Quarter plus annual Awards
Regular company-funded social events throughout the year
Cake & bubbles for all HQ birthday
Client Administrator in Slough employer: Cleanology
Cleanology is an exceptional employer that prioritises sustainability, fair pay, and the well-being of its employees. With a strong emphasis on career development and a supportive work culture, employees enjoy numerous benefits including enhanced parental leave, subsidised gym memberships, and regular social events. Located in vibrant Vauxhall, London, this role offers the opportunity to work closely with high-end clients while being part of a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Cleanology. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Cleanology's values and recent projects. Show us you’re not just another candidate; demonstrate how you align with our commitment to sustainability and service excellence.
✨Tip Number 3
Practice your communication skills! As a Client Administrator, you'll need to be clear and concise. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Administrator in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Administrator role. Highlight your organisational skills and any relevant experience that shows you can handle the responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention specific examples where you've gone above and beyond in previous roles. This will show us that you're a proactive problem-solver, just like we need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cleanology
✨Know the Company Inside Out
Before your interview, take some time to research Cleanology. Understand their values, their focus on sustainability, and their client base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Client Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and maintain high standards under pressure.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication with clients and internal teams, practice articulating your thoughts clearly. Use specific examples to demonstrate your excellent interpersonal skills and how you've handled client queries in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to deal with challenging situations or tight deadlines. Outline your thought process and how you achieved positive outcomes, as this will highlight your proactive nature.
