At a Glance
- Tasks: Support premium accounts by managing client communication and operational tasks.
- Company: Join Cleanology, a multi-award-winning cleaning company with a focus on sustainability.
- Benefits: Enjoy enhanced maternity/paternity pay, subsidised gym membership, and free snacks.
- Other info: Opportunities for career growth and continuous training await you!
- Why this job: Be part of a supportive team and make a real impact in a dynamic environment.
- Qualifications: Strong organisational skills and previous experience in administrative support.
The predicted salary is between 30000 - 40000 € per year.
Cleanology is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,000 people and has over 300 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people and innovation.
About the Role
Cleanology is looking for an Account Associate with excellent organisational skills and a solid understanding of the importance of a support role. The ideal candidate will create and maintain a positive work environment, ensuring high levels of organisational effectiveness, communication and service. You’ll be a reliable and proactive support to the day-to-day operations of a premium account alongside 3 other members of management.
Package
- Monday to Friday, 9am to 5pm
- 40 hours per week
- Location: London HO- Vauxhall
- Occasional visit to client sites within Central London alongside management
Key Responsibilities
- Respond to all client communication – including Whatsapp messages and emails
- Liaise with the operational team regarding client queries and update/action tickets on client ticketing system in agreed time frame
- Obtain quotes as per clients request and submit in line with Cleanology pricing format and procurement procedures as well as the client’s requested format
- Obtain and process stock orders for materials and consumables for all client sites, while communicating delivery detail updates to all parties
- Update internal and external systems following client requests including move ins and outs of client floors and buildings
- Communicate with vendors and internal departments regarding mobilization of sites
- Organize client site visits in line with management and client availability
- Attend internal meetings regarding the account and take note of any action points required
- Assist with creating client quarterly presentation alongside management, marketing and sales department
- If required, attend site visits with management as additional resource to assist with administrative tasks
- Other additional ad hoc tasks may be required as per the needs of the business
What we’re looking for
- Proactive & Hands-On – Able to multitask and take initiative.
- Highly Organized – A problem-solver with a ‘can-do’ attitude.
- Resilient Under Pressure – Maintains high standards in demanding situations.
- Detail-Oriented – Strong focus on quality and service excellence.
- Excellent interpersonal, written and oral communication skills.
Ideal Experience
- Previous experience in an administrative or office support role.
- You will have excellent customer service, communication and IT skills, ideally Microsoft Office, especially Excel.
- Confident in handling sensitive data and ensuring it is maintained in a confidential manner.
General Company Benefits
- Enhanced maternity/paternity pay
- Subsidised gym membership
- Free fruit, snacks & drinks in the office
- Genuine career opportunities and ‘promote from within’ culture
- Continuous training and personal development programme
- Employee of the Quarter plus annual Awards
- Regular company-funded social events throughout the year
Account Associate employer: Cleanology
Cleanology is an exceptional employer that prioritises sustainability, fair pay, and the well-being of its employees. With a strong emphasis on career development and a supportive work culture, employees enjoy genuine opportunities for growth within a dynamic environment. Located in Vauxhall, London, the company fosters a collaborative atmosphere with regular social events and a commitment to innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cleanology and its values. Understand their focus on sustainability and client service, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your communication skills! As an Account Associate, you'll need to respond to clients effectively. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cleanology team.
We think you need these skills to ace Account Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Associate role. Highlight your organisational skills and any relevant experience that shows you can handle client communication and support tasks effectively.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written and oral communication skills. Use clear and concise language in your application to reflect this.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention specific examples where you've gone above and beyond in previous roles. This will show us you're the proactive type we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cleanology
✨Know the Company Inside Out
Before your interview, take some time to research Cleanology. Understand their values, especially their focus on sustainability and innovation. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Organisational Skills
As an Account Associate, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your organisational skills contributed to a positive work environment and effective communication.
✨Prepare for Client Communication Scenarios
Since the role involves responding to client communications, think of potential scenarios you might face. Practice how you would handle client queries or issues, demonstrating your proactive approach and problem-solving abilities during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
