At a Glance
- Tasks: Coordinate pest control technicians and ensure top-notch customer service.
- Company: Join Cleankill Environmental Services, a service-focused and inclusive workplace.
- Benefits: Competitive salary, supportive environment, and opportunities for career growth.
- Other info: Diverse team culture where your ideas matter and career development is encouraged.
- Why this job: Make a real impact by delivering excellent service and solving customer queries.
- Qualifications: Organised, customer-focused, with strong communication and multitasking skills.
The predicted salary is between 26500 - 26500 £ per year.
- Service Administrator
- Full-Time | From £26,500 per annum | Kenley
Cleankill Environmental Services is looking for an organised, proactive and customer-focused
Service Administrator to join our team.
This is a key role within the business, responsible for coordinating our field-based pest control technicians and ensuring our customers receive an efficient, professional and reliable service from start to finish.
You’ll be the main point of contact for customers and technicians, managing schedules, resolving queries and helping to keep day-to-day operations running smoothly.
- What you'll be doing
- Scheduling and dispatching pest control technicians to customer locations, ensuring routes and appointments are planned efficiently.
- Managing incoming customer enquiries by phone and email, providing information, arranging appointments and resolving service-related queries.
- Maintaining accurate customer records and service histories within the CRM system.
- Preparing and processing service agreements, invoices and other relevant documentation.
- Working closely with technicians to ensure they have the equipment, materials and information required for each visit.
- Monitoring service progress and keeping customers updated where required.
- Supporting inventory management of pest control products and equipment.
- Working closely with the Sales and Management teams to ensure a seamless customer experience.
- Handling customer complaints professionally and escalating more complex issues where appropriate.
- Identifying opportunities to improve processes and make our service coordination function more efficient.
What we're looking for
We're looking for someone who is highly organised, customer-focused and comfortable working in a busy environment .
You’ll ideally have
- Previous experience in a scheduling, dispatch, coordination or customer service role , preferably within a service-based industry.
- Excellent written and verbal communication skills, with a professional and friendly approach.
- Strong organisational skills and excellent attention to detail.
- Experience using
CRM systems, scheduling software and Microsoft Office , including Word, Excel and Outlook.
- The ability to multitask, prioritise effectively and remain calm under pressure.
- A proactive approach to problem-solving, with the confidence to take ownership of issues and find solutions.
- The ability to work independently while also contributing effectively as part of a team.
- Previous experience within the pest control industry is advantageous, but not essential .
Why join Cleankill Environmental Services?
This is a great opportunity to join a service-focused business where your organisation, communication and problem-solving skills will have a direct impact on both our customers and field teams.
If you're someone who enjoys a varied role, likes keeping things organised and takes pride in delivering excellent customer service, we'd love to hear from you.
Apply today or contact jack. nesteruk@pestcp. com for further details.
At Pest Control Partnership, our people are at the centre of everything we do.
We are committed to creating a workplace where everyone feels respected, valued and empowered to succeed.
We welcome applications from talented people of all backgrounds, experiences and perspectives.
We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities.
Guided by our values of
People, Environment, Service and Technology , we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference.
We are committed to ensuring our recruitment process is fair, inclusive and accessible.
If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.
Service Administrator employer: Cleankill
Cleankill Environmental Services Ltd is an award-winning employer that prioritises employee growth and development, offering comprehensive training programmes and opportunities for career advancement in the pest control industry. With a supportive team culture and a commitment to excellent customer service, employees enjoy a competitive salary, generous leave, and the chance to work in a dynamic environment across West London. Join us to build a rewarding career with a respected leader in environmental services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cleankill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cleankill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cleankill:Your cover letter is your chance to shine! Tell us why you want to work at Cleankill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cleankill!
How to prepare for a job interview at Cleankill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
