At a Glance
- Tasks: Be the go-to person for service operations, handling queries and keeping everything organised.
- Company: Join a dynamic team focused on delivering excellent service.
- Benefits: Enjoy a competitive salary, company events, and a pension plan.
- Other info: 12-month contract with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in service delivery while developing your skills.
- Qualifications: Strong communication, customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 26500 - 26500 £ per year.
We’re seeking a proactive and detail-oriented Service Administrator to join us on a 12 month fixed-term basis and play a key role in keeping our service operations running smoothly.
- First point of contact by phone and email from both clients, company technicians and sales force
- Checking / actioning Sales paperwork
- Checking / actioning Service paperwork
- Liaising with clients on a regular basis to update on work progress
- Taking ownership of queries and complaints
- Keeping database records up to date
- Producing and maintaining spreadsheets
- Filing
- Answering low level account queries
- General office duties
Skills Required
- Excellent Communication Skills – both written and verbal
- Strong Customer Service skills when dealing with clients via telephone
- Highly organised and flexible, with the ability to multitask and work to deadlines
- Good working knowledge of Microsoft Office and Excel
- Ability to stay calm under pressure
- Fast, accurate data entry skills, high attention to detail
- Able to work under own initiative, be proactive and work efficiently as part of a team
- Strong interpersonal skills
- Detailed message taker
- Flexible, courteous, friendly and positive approach to work
- ‘Can’ do attitude
Desired Skills
- Knowledge and experience gained within Service / FM industries
Job Types: Temporary, Contract
Contract length: 12 months
Pay: From £26,500.00 per year
Benefits:
- Company events
- Company pension
Work Location: In person
Reference ID: JR228 / Cleankill
Service Administrator - FTC 12 Months in Kenley employer: Cleankill (Environmental Services) Limited
Join our dynamic team as a Service Administrator, where you'll be at the forefront of our service operations in a supportive and collaborative environment. We pride ourselves on fostering a culture of growth and development, offering opportunities for professional advancement while ensuring a healthy work-life balance. With competitive pay, a company pension, and engaging company events, we are committed to making your experience with us both meaningful and rewarding.
Contact Details:
Cleankill (Environmental Services) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - FTC 12 Months in Kenley
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to multitask and stay calm under pressure, which is key for this position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator - FTC 12 Months in Kenley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Service Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Be proactive in sharing examples of how you've handled queries or complaints in the past, and show off your communication skills.
Show Off Your Organisational Skills:As a Service Administrator, being organised is key. In your application, mention any tools or methods you use to stay on top of tasks and deadlines. We love a candidate who can juggle multiple responsibilities with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cleankill (Environmental Services) Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like checking sales paperwork and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you resolved queries or complaints, as these stories will highlight your customer service skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you stay organised and manage multiple tasks. You might want to share specific tools or methods you use to keep track of your work, especially when it comes to maintaining spreadsheets and database records. This will show that you can handle the demands of the job.
✨Emphasise Your 'Can Do' Attitude
Employers love a positive attitude! Be prepared to talk about how you approach challenges with a flexible mindset. Share examples where you've taken the initiative or gone above and beyond to ensure smooth operations, as this aligns perfectly with the proactive nature they're looking for.
