At a Glance
- Tasks: Join the Customer Service Team as a Russian Speaking Administrator, handling bookings and customer queries.
- Company: An award-winning cleaning company in London, focused on safety and customer satisfaction.
- Benefits: Enjoy a competitive salary, free lunch Fridays, company events, and health insurance after probation.
- Why this job: Be part of a supportive multicultural team with opportunities for growth and development.
- Qualifications: Fluent in Russian and English, organized, with good communication skills and attention to detail.
- Other info: Full training provided; ideal for those living in Southeast or East London.
The predicted salary is between 29000 - 32000 £ per year.
Our client, an award-winning cleaning company is looking for a Russian Speaking Administrator to join their Customer Services team in London! If you’re fluent in Russian with excellent telephone manners, they would love to hear from you. Russian Speaking Administrator London, SE18 * Full time (Monday- Friday 9am- 5:30pm, occasional Saturdays 10am- 2pm) * Permanent Position * Salary from £29,000 – £32,000 per annum dependent on experience Please Note: Applicants must be authorised to work in the UK Our client offers professional cleaning services for domestic and commercial clients in London, with a team of experienced cleaners providing both one-off and regular cleaning solutions. Since its inception, they have emphasised the importance of safety by assembling a team of skilled support and administration staff, along with knowledgeable advisors in Health & Safety to ensure a secure environment for everyone involved. Their multicultural office team fosters a supportive environment, offering perks like free fruit, sweets, and Friday lunches! About the Administrator role: You will work as part of the Customer Service Team, reporting to the Customer Service Manager. You will need to communicate in Russian in the office Your duties will include: * Organising replacements to cover cleaners’ sickness and holidays * Taking bookings via phone or email * Communicating to customers clearly and concisely * Finding smart solutions to the problems as they arise * Answering email and phone queries * Raising customer invoices * Assigning jobs to suitable cleaning staff * Following up with clients regarding payments and customer satisfaction * Dealing with customer complaints Full training will be provided for the right candidate. What\’s in it for you? They support their team and offer the following benefits: * Competitive salary starting from £29,000 – £32,000 per annum * Free lunch Fridays * Company events * Health Insurance Cash Plan (after probationary period) Skills required: * You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy a busy, multi-tasking environment * Productive, organised and careful * Good telephone manner * Good attention to detail and organisation skills * Competent with email and Microsoft Office (Word & Excel) * Good typing speed in English, min 35wpm * Self-motivated and proactive individual * Another Eastern European language is an advantage This role would suit someone living in Southeast London or East London. How to apply for the Administrator (Russian Speaking) role: If you have the skills and experience required for this Administrator (Russian Speaking) role, click “apply” today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents. You must be eligible to work in the UK. Other suitable skills and experience include Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Administrative Support, Operations Support, Operational Lead
Administrator (Russian Speaking) employer: Cleaning Express
Contact Detail:
Cleaning Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Russian Speaking)
✨Tip Number 1
Make sure to highlight your fluency in Russian during any conversations or interviews. Since this role requires clear communication in both English and Russian, demonstrating your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios that may arise in a cleaning company. Being prepared with examples of how you've handled similar situations in the past can showcase your problem-solving abilities.
✨Tip Number 3
Research the company’s values and culture. Understanding their emphasis on safety and support can help you align your responses during the interview, showing that you are a good fit for their team.
✨Tip Number 4
Prepare to discuss your organizational skills and experience with multitasking. Since the role involves managing bookings and dealing with customer queries, being able to demonstrate your efficiency will be crucial.
We think you need these skills to ace Administrator (Russian Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Emphasize your fluency in Russian and any relevant skills, such as proficiency in Microsoft Office and good telephone manners.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills in both English and Russian. Mention specific experiences that demonstrate your ability to handle customer queries and complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your organizational skills, attention to detail, and ability to multitask. These are crucial for the role of an Administrator in a busy environment.
Follow Application Instructions: Pay close attention to the application instructions provided by the company. Ensure you submit all required documents and check your inbox for any follow-up emails regarding your application.
How to prepare for a job interview at Cleaning Express
✨Showcase Your Language Skills
Since this role requires fluency in Russian, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both Russian and English to show your ability to communicate effectively.
✨Highlight Your Organizational Skills
The job involves multitasking and organizing replacements for cleaners. Share specific examples from your past experiences where you successfully managed multiple tasks or solved problems efficiently.
✨Demonstrate Your Customer Service Experience
Prepare to discuss your previous roles in customer service. Highlight how you handled customer complaints, took bookings, and ensured customer satisfaction, as these are key responsibilities of the position.
✨Familiarize Yourself with Microsoft Office
Since the role requires competence in Microsoft Office, especially Word and Excel, brush up on your skills. Be ready to discuss how you've used these tools in previous jobs to manage data or create documents.