Description
Full-time Permanent Entry Level
Posted 08 Oct 2026
Why us?
We believe in healthcare without barriers.
Accessibility and Inclusion Drugs and Alcohol Public Health and Medicine Social Equity
The opportunity:
Opportunity type: Paid job
Commitment: Full Time
Experience level: Growing (2 - 5 yrs)
Location: National
Why you might love this opportunity:
Clean Slate Clinic isn’t your average health service. We’re a clinician-led telehealth service smashing the barriers - geography, cost, stigma - that stop people from accessing alcohol detox and recovery care. With a purpose-driven team, thoughtful technology and expert clinicians, we’re on a mission to make life-changing treatment easier to access from home.
- Work with a bigger goal: At Clean Slate Clinic, you’ll be part of a team making life-changing recovery care accessible to everyone. We’re not just another telehealth service - you’ll be part of the support crew, the reset button, and the barrier-breaking solution that’s redefining addiction care with expert clinicians, simple tech, and lived experience at the heart.
- Values-led leadership: You’ll be joining a values-led team, with the co-founders each bringing highly impactful careers that inform their leadership. The work here is deeply human, grounded in dignity, trust and care, while combining clinical expertise with innovative delivery models the system is only just catching up to.
- Impact in action: In just six years, Clean Slate has gone from idea to scale - supporting 3,000+ people to safely recover from home in Australia and now expanding into the UK. The winner of 2025 Patients Australia Award for Outstanding Digital Health Service so it’s clear this isn’t fringe healthcare - it’s the future of how recovery works.
- In a nutshell: Every day, people take the brave step of reaching out to Clean Slate for support, and you’re the one who helps turn that step into a start. You’ll own onboarding and intake from the first call: checking suitability criteria, explaining how the program works, setting clear expectations, working through payment options and following up until they’ve made it to their first clinician appointment.
- Your week: Monday starts with the weekend catch-up: follow-ups with clients who reached out over the weekend and people ready for their first call. From there, you’re walking someone through how withdrawal from home works and what their first week will look like, answering a family member’s question about eligibility or passing a medication question to the clinical team. Once a week, you might lead the peer support group session. The Friday feeling: a fresh group of people starting the program feeling prepared and cheered on.
- Your style: You’ve probably never met a stranger you couldn’t get chatting or a nervous caller you couldn’t put at ease. You’re the friend who remembers everyone’s big news, the colleague who notices when someone’s gone quiet and the person strangers somehow tell their life story to in the supermarket queue. Warm, upbeat and steady, you can ask the direct questions that keep people safe, sit with a hard call, then reset for the next one. A fast-moving, growing team brings out your best, along with the joy of hearing someone say, ‘I’m so glad I called.’
- What you bring: You might have come from AOD or mental health support, a helpline, community services, patient intake in healthcare or telehealth, student services, hospitality, customer success at a startup or somewhere else. Along the way, you’ve had plenty of conversations and learnt what helps someone feel heard. You bring clear phone and written communication, tidy record-keeping and the confidence to guide someone from first enquiry through to enrolment. A psychology background or a fascination with what helps people change is a plus, as is experience or interest in facilitating group sessions.
- Finding the right fit for this purpose-led role is top of mind. You’ll sit closest to new clients, the positive, familiar voice people hear from the moment they reach out until they meet their clinician, working hand-in-hand with the clinical and client support teams. Success here is simple: people start the program feeling ready and supported.
What's involved:
The balance of work will shift over time but to start:
Call clients who’ve booked in to learn about the program, explain how it works and guide them through enrolment. Work through their circumstances against the program criteria, flag anything that needs clinical input and set clear expectations on eligibility, payment options and terms of service. Follow up anyone who’s gone quiet and, where Clean Slate’s program isn’t suited, help them find a service that is.
Respond to calls, emails and SMS from clients with warmth and zero judgement whenever they reach out. Help them get set up for telehealth, answer questions about the program and loop in clinicians or escape risks when needed. If you're keen, you'll also facilitate a weekly peer support group session, with training and guidance available.
5% Records, Systems & Improvement Keep bookings, client accounts and CRM records accurate, secure and easy to follow. Catch open actions and leave notes that save the next person from an archaeological dig. Share what you hear from clients so the wider team can shape improvements and new initiatives.
Key criteria:
- AOD & Empathy: You’ve supported people at risk of harm from alcohol or other drugs, whether in a health service, community program, crisis helpline or peer setting. You know how shame and mixed feelings about change can show up in a conversation, and you’ve kept people engaged through it.
- Natural Cheerleader: You’ve helped people move from ‘maybe’ to ‘yes’ with clear explanations, honest answers and warm positivity that’s catching. You’ve been in people’s corner from the first conversation, cheering them on until they felt confident and supported to take that first step.
- Workload Organiser: You’ve kept track of many people at once, each at a different stage, and made sure every call, booking and follow-up happened when it should. Your notes, calendar and reminders meant people heard from you at the right moment, and anyone picking up your work could see exactly where things stood.
- Trusted Judgement: You’ve applied clear criteria to messy situations, spotted the risks others missed and known when a case needed a clinician’s or specialist’s eye. When a service wasn’t the right fit, you made sure people still left the conversation feeling supported, with somewhere better to go.
- Comfortable With Systems: You’ve learnt digital tools quickly, connected information across systems and recognised patterns in the work. Practice-management software, CRMs and Google Workspace feel familiar, or you pick them up fast.
- Purpose: Values alignment with the team and the broader mission to improve health and wellness support for people experiencing addiction through a unique at-home model of care, delivered by expert clinicians.
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