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- Tasks: Lead Salesforce CRM initiatives to enhance user experience and streamline operations.
- Company: Clean Harbors is a leader in environmental services, committed to sustainability and safety.
- Benefits: Enjoy competitive wages, health benefits, 401K matching, and generous paid time off.
- Why this job: Join a mission-driven team focused on creating a cleaner environment and innovative solutions.
- Qualifications: Bachelor's degree and 5-7 years of Salesforce experience required; strong communication skills essential.
- Other info: Be part of a safety-focused culture with opportunities for growth and development.
The predicted salary is between 42000 - 84000 £ per year.
Clean Harbors is looking for a Senior CRM Success Manager to sit in Norwell, MA. The Sr. CRM Success Manager functions as a primary systems expert to identify and resolve issues that lead to a better user experience within the Salesforce ecosystem. Acts with strategic thinking on how to make the tool sustainable long term while also providing a streamlined user interface for all stakeholders.
Key Responsibilities:
- Utilise strong change management skills and governance process thinking.
- Work business tickets to completion quickly and in a timely manner.
- Communicate clearly and effectively to stakeholders to resolve and document issues, solutions and best practices.
- Oversee all Territory Management activities in Salesforce to ensure territories are set and managed with the highest degree of accuracy and timeliness.
- Implement Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Lightning Experience, dashboards, and reports.
- Stay up to date on the Salesforce ecosystem training and enhancements.
- Act as a point of contact for the Sales Ops function on new functionality and releases that impact the enterprise’s stakeholders.
Qualifications:
- Bachelor's Degree in Business, Marketing, or equivalent.
- 5 to 7 years’ experience with Salesforce.
- Exceptional communication skills with all levels of an organization in all channels (written, spoken, presentation).
- Deep competence in the Salesforce ecosystem, including Sales, Service, and High Velocity Sales.
- Knowledge of Pardot preferred.
- Strong teamwork, team player mentality, and ability to influence others to produce sustainable results.
- General understanding of training best practices and change management.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages.
- Comprehensive health benefits coverage after 30 days of full-time employment.
- Group 401K with company matching component.
- Opportunities for growth and development for all stages of your career.
- Generous paid time off, company paid training and tuition reimbursement.
- Positive and safe work environments.
At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.
Sr. CRM Success Manager employer: Clean Harbors
Contact Detail:
Clean Harbors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. CRM Success Manager
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being well-versed in the current capabilities of the Salesforce ecosystem will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with current or former employees of Clean Harbors on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change within a CRM environment. Highlighting your experience with governance processes and user interface improvements will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by preparing to articulate complex technical concepts in simple terms. As a Sr. CRM Success Manager, you'll need to effectively communicate with various stakeholders, so practice explaining your past projects clearly.
We think you need these skills to ace Sr. CRM Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Salesforce and CRM systems. Emphasise your problem-solving skills and any previous roles where you improved user experience or managed change effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Clean Harbors. Discuss how your background aligns with their mission of creating a safer environment and how your skills can contribute to their CRM success.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders, both in writing and verbally.
Highlight Change Management Experience: Detail any experience you have with change management processes. Mention specific projects where you successfully implemented changes within a CRM system, focusing on the outcomes and improvements achieved.
How to prepare for a job interview at Clean Harbors
✨Showcase Your Salesforce Expertise
As a Senior CRM Success Manager, you'll need to demonstrate your deep understanding of the Salesforce ecosystem. Be prepared to discuss specific configurations you've implemented, such as Flow and approval processes, and how they improved user experience.
✨Communicate Clearly and Effectively
Exceptional communication skills are crucial for this role. Practice articulating complex ideas simply and clearly, as you'll need to convey technical information to stakeholders at all levels. Consider preparing examples of how you've successfully communicated solutions in past roles.
✨Highlight Change Management Skills
Since the role involves strong change management, be ready to share experiences where you've led teams through transitions or implemented new processes. Discuss your approach to governance and how you ensure sustainability in CRM practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities within the Salesforce environment. Think of specific challenges you've faced, how you approached them, and the outcomes. This will showcase your strategic thinking and ability to work under pressure.
