Service Center Supervisor

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands‑on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Job Description

As the Transportation Supervisor, you will oversee the transportation department, supervising on‑site and remote technicians. Act as the liaison between customer service, operations, and the support team.

Primary Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers will be serviced by the end of day.
• Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route.
• Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction.
• Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on‑time, no missed stops, loyalty, etc.).
• Manage open order report to resolve service issues.
• Manage customer interaction records to resolve service issues.
• Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Monitor department work productivity, reports on trends, and recommend and implement changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
• Manage route vehicles, containers, PDT’s and printers.
• Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
• Establish and communicate performance standards and objectives; conduct performance appraisals.
• Recommend salary adjustments, promotions, transfers, and dismissals.
• Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.
• Perform “ride a‑longs”, ensuring CSRs operate and work safely, efficiently, productively, and deliver a high level of customer service.
• Conduct “spot checks” to re‑enforce proper CSR behavior as well as communicate the value we bring to the customer.
• Perform pre‑employment screening activities, new CSR orientation, reviews of CSRs and monthly safety meetings.
• Complete daily yard walk.
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate with staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively.
• Make recommendations for changes or improvements to prevent accidents or injuries.
• Conduct regularly scheduled safety meetings (i.e., monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all CSRs and equipment.
• Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other reasonably related tasks as assigned by management.

Basic Required Qualifications

• High school diploma or GED
• 1+ years of supervisory experience
• Experience using an integrated fleet, driver and compliance management software

Preferred Qualifications

• In depth knowledge of DOT regulations
• Experience with JJ Keller software
• Experience in hazardous waste industry
• The ability to deal politely and professionally with customers and/or coworkers.
• The ability to manage several tasks at once to meet deadlines.
• The ability to use a computer to communicate, create, and access information.

Physical And Mental Demands

• Must be able to regularly access and use general office equipment including phones, computers, copiers, etc.
• Must be able to work in a busy, often distracting work environment that is generally climate controlled.
• Must be able to lift up to 50 pounds unassisted on an occasional basis.
• Must be able to sit for long periods of time.
• Must be able to stand or walk for long periods of time.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, and tuition assistance.

Equal Employment Opportunity Statement

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Accessibility

If you have a difficulty applying for any job posted on Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Military Veterans

Military veterans encouraged to apply.