IT Support Technician

About CLdN

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN\’s cargo and multimodal services have a Europe-wide reach using CLdN\’s extensive network of ships, terminals and equipment. CLdN\’s 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.

CLdN Ports Liverpool wish to recruit an IT Support Technician to work at our busy and expanding Ro-Ro Terminal. The ideal candidate will have experience in a similar role and have a flexible, professional and pro-active approach to work.

The role

• This role will require working at height, using various power towels, working in potential harsh conditions, on-board vessels, work across multiple sites and share the provision of critical out of hours support as part of an on-call rota.
• To provide IT support to all users across our offices, ports and vessels at multiple locations.
• Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services.
• Assist employees with the installation, configuration, and ongoing usability of system hardware and software components.
• Track, prioritise, and document IT support requests using the designated IT support ticketed request system.
• Verify the functionality of hardware and software components, identifying and addressing potential issues promptly.
• Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges.
• Participate in ongoing job training and coaching to stay up to date with evolving technologies and best practices.
• Adhere to Health and Safety regulations to promote a secure working environment for all employees.
• Foster and maintain positive working relationships with colleagues, contributing to a collaborative and supportive team environment.
• Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems.
• Maintain a helpdesk system, ensuring accurate tracking, prioritisation, and documentation of support requests.
• Escalate complex technical issues to tiered support teams, facilitating efficient resolution and communication.
• Providing network and server support onsite and remotely to all group locations. This includes assisting with IT training for network users.
• Deployment and maintenance of PCs, laptops, software and related equipment. Support of in-house telephony and network systems.
• Assist in documenting existing, new systems and projects including purchasing of site hardware and software.
• To carry out any other tasks within your skill and capability on an as and when required basis.

Your profile

• Ideally you will be qualified to minimum CompTIA A+
• Ideally you will hold an IPAF 3a/3b accreditation
• It is important that you have a good work ethic (i.e. conscientious and reliable).
• Experience of working in a similar role for a minimum of 2 years.
• You will have a high level of professionalism with the ability to prioritise workload whilst working to tight timescales in accordance with company policies
• Good communication skills are essential.
• High attention to detail with accuracy and the ability to work under pressure to tight deadlines is crucial for this role
• Ability to work as part of a team or work alone as required with a flexible approach to work as you will be expected to cover when required
• You must be willing to work to a flexible timetable to meet the changing patterns of work and could also include working at other CLdN Ports across the UK and Europe
• Must hold a valid UK driving licence

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Application question(s):

• Minimum of 2 years experience in a similar role.
• Ideally hold an IPAF 3a/3b accreditation.

Work authorisation:

• United Kingdom (required)

Location:

• Bootle L20 1DB (preferred)

Work Location: In person

Reference ID: IT Support Technician – Liverpool