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- Tasks: Assist customers with claims via phone and ensure high satisfaction levels.
- Company: Join a supportive team focused on customer care and empathy.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Opportunity to learn about personal injury claims and develop communication skills.
- Why this job: Make a difference by helping customers navigate their claims with professionalism.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Main Duties:
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- Conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicate with our customers to assist them in beginning their claim
- Assist the Fee Earners with tasks as required
Skills Required:
- Minimum of 5 GCSEs - Maths and English are essential
- Experience of working within a fast-paced customer-centric environment is desirable
- Experience and knowledge of personal injury claims is desirable
- Experience and knowledge of handling customer telephone calls is essential
Customer Advisor in Huddersfield employer: CLD Recruitment
Contact Detail:
CLD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Huddersfield
✨Tip Number 1
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 2
Research the company! Knowing their values and how they handle claims can give you an edge during the interview. It shows you're genuinely interested and ready to deliver that high level of customer satisfaction they’re after.
✨Tip Number 3
Show off your empathy! In this role, you'll need to connect with customers who might be going through tough times. Think of examples from your past experiences where you’ve helped someone feel understood and supported.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Advisor in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role of Customer Advisor!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background makes you a great fit for our team at StudySmarter.
Showcase Your Communication Skills: Since you'll be handling customer calls, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show a bit of personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CLD Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the main duties listed in the job description, especially handling inbound claims and updating case management systems. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. Think of examples from your past experiences where you've successfully handled customer calls or resolved issues. This will demonstrate your ability to communicate effectively under pressure.
✨Empathy is Key
The job requires you to conduct yourself with empathy and professionalism. Prepare to discuss how you've shown empathy in previous roles, especially when dealing with sensitive situations. This will highlight your suitability for a role that demands high levels of customer satisfaction.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific protocols for handling claims. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.