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- Tasks: Assist customers with their claims and provide top-notch support over the phone.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Make a difference in people's lives while developing your communication skills.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
- Other info: Fast-paced role with a focus on empathy and professionalism.
The predicted salary is between 28800 - 43200 £ per year.
Main Duties:
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- Conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicate with our customers to assist them in beginning their claim
- Assist the Fee Earners with tasks as required
Skills Required:
- Minimum of 5 GCSEs
- Maths and English are essential
- Experience of working within a fast-paced customer-centric environment is desirable
- Experience and knowledge of personal injury claims is desirable
- Experience and knowledge of handling customer telephone calls is essential
Customer Advisor employer: CLD Recruitment
Contact Detail:
CLD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 2
Research the company! Knowing their values and how they handle claims can give you an edge. It shows you’re genuinely interested and helps you tailor your responses during the interview.
✨Tip Number 3
Show off your empathy! In this role, you'll need to connect with customers who might be going through tough times. Think of examples from your past where you've helped someone in a similar situation.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It makes it easier for us to track and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role of Customer Advisor!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background makes you a great fit for our team at StudySmarter.
Showcase Your Communication Skills: Since you'll be handling customer calls, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show a bit of personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at CLD Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the customer advisor role. Familiarise yourself with personal injury claims and the processes involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Empathy
Since the role requires a high level of empathy, practice how you would handle difficult customer situations. Think about how to communicate effectively and compassionately, as this will be key in demonstrating your suitability for the role.
✨Showcase Your Communication Skills
Prepare to discuss your experience with handling customer calls. Be ready to give examples of how you've successfully managed inquiries in the past. Clear and effective communication is crucial, so practice articulating your thoughts clearly.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great way for them to see how you would handle real-life situations. Stay calm, think on your feet, and remember to apply the skills you've prepared.
