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- Tasks: Manage remortgage files and deliver exceptional client service.
- Company: Dynamic and flexible company based in Leeds.
- Benefits: Competitive salary, fantastic bonuses, and flexible working options.
- Why this job: Grow your career while making a real impact in the remortgage sector.
- Qualifications: 2+ years of remortgage experience and strong customer service skills.
- Other info: Supportive environment with opportunities for coaching and development.
The predicted salary is between 24000 - 32000 £ per year.
If you have Remortgage experience and are looking for a new challenge where you can earn a fantastic bonus and have more flexibility this may be for you. My client, a flexible dynamic company based in Leeds, is looking to recruit a Remortgage Case Manager to join their team. This is a great opportunity to grow and develop in your career no matter what that looks like for you.
Responsibilities
- Responsibility for managing a large case load of remortgage files
- Monitor and deliver fully against personal targets
- Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
- Responsible for dealing with complex aspects of the remortgage transaction
- Overall responsibility for files from opening through to completion with administrative support
- Provide an exceptional service both to the client and also to introducers and associates
- Deal with complex enquiries
- Recognise potential risks and resolve issues without putting the client or business at risk
- Ensure that all allocated files are maintained in good order in compliance with SLAs and in accordance with regulatory and statutory requirements
- Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide support and coaching to Trainee Case Managers
- Optimise the client experience through use of conveyancing systems and technology
- Suggest improvements to current policies and procedures
Skills Required
- Looking for a skilled Case Manager with preferably around 2+ years' previous experience
- An enthusiastic team-player and natural self-starter able to work on own initiative
- The ability to deliver a high level of customer service
- Strong attention to detail and verbal and numerical skills
If you have remortgage experience and are interested in this role, please apply ASAP.
Remortgage Case Manager in Leeds employer: Cld Recruitment (Leeds) Ltd
Contact Detail:
Cld Recruitment (Leeds) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remortgage Case Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the remortgage sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Prepare for interviews by practising common questions related to remortgage case management. Think about your past experiences and how they relate to the role, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Remortgage Case Manager position. We’re all about making the application process smooth and easy for you!
We think you need these skills to ace Remortgage Case Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your remortgage experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Remortgage Case Manager position. Share your passion for customer service and how you can contribute to our dynamic team.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cld Recruitment (Leeds) Ltd
✨Know Your Remortgage Stuff
Make sure you brush up on your remortgage knowledge before the interview. Understand the key processes, common challenges, and how to handle complex enquiries. This will show that you're not just a candidate, but someone who knows the ins and outs of the role.
✨Showcase Your Customer Service Skills
Since this role requires delivering exceptional service, be ready to share examples of how you've provided great customer support in the past. Think about specific situations where you went above and beyond for a client or resolved a tricky issue.
✨Demonstrate Your Organisational Skills
With a large case load to manage, it's crucial to highlight your ability to prioritise tasks and meet deadlines. Prepare to discuss how you keep files in order and ensure compliance with SLAs. Maybe even bring a system or method you use to stay organised!
✨Be Ready to Suggest Improvements
The job description mentions optimising client experience and suggesting improvements. Think about any ideas you have for enhancing processes or policies in remortgaging. This shows initiative and a proactive mindset, which is exactly what they’re looking for!