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For Companies At a Glance
- Tasks: Assist customers with personal injury claims and provide exceptional support.
- Company: Dynamic personal injury law firm focused on career progression.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
- Other info: Join a diverse team that values all backgrounds and experiences.
The predicted salary is between 19200 - 28800 £ per year.
Overview
A very exciting opportunity has arisen for a Claims Assistant to join a personal injury law firm. This is an amazing opportunity for someone who is looking to progress their career.
Main Duties
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- Conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicate with our customers to assist them in beginning their claim
- Assist the Fee Earners with tasks as required
Skills Required
- Minimum of 5 GCSE's - Maths and English are essential
- Experience of working within a fast paced customer centric environment is desirable
- Experience and knowledge of personal injury claims is desirable
- Experience and knowledge of handling customer telephone calls is essential
If you have experience working within a Claims Advisor or Customer Service role and are interested in this position please apply ASAP!
Customer Advisor in Huddersfield employer: Cld Recruitment (Leeds) Ltd
Contact Detail:
Cld Recruitment (Leeds) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Huddersfield
✨Tip Number 1
Get to know the company! Research their values and recent news. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with the flow.
✨Tip Number 3
Show off your empathy! In customer service roles, being able to connect with customers is key. Think of examples from your past experiences where you’ve gone above and beyond to help someone out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight any relevant experience, especially in customer service or claims handling, and don’t forget to mention your GCSEs in Maths and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve handled customer calls in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cld Recruitment (Leeds) Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal injury claims. Brush up on common terms and processes so you can speak confidently about them. This will show that you're genuinely interested in the role and have done your homework.
✨Showcase Your Customer Service Skills
Since this role is all about handling customer calls, think of specific examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations with empathy and professionalism.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you answer better but also show that you value communication, which is key in a customer advisor role.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or the company's approach to customer satisfaction. Asking insightful questions shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
