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- Tasks: Lead a busy sales office, ensuring exceptional customer service and promoting company growth.
- Company: Join an award-winning team in the heart of Leeds, focused on residential property.
- Benefits: Enjoy uncapped commission, full training, progression opportunities, and great employee perks.
- Why this job: This role offers a chance to make a real impact while developing your skills in a dynamic environment.
- Qualifications: Must have at least 1 year of estate agency experience and strong communication skills.
- Other info: Car driver essential; we value diversity and welcome applicants from all backgrounds.
My client based in Leeds seeks a Branch Coordinator to join their team. This is a leadership role that requires someone with a minimum of 1 year experience working in Residential property.
Duties:
- A client facing role in a busy Oakwood sales office.
- Responsible for promoting the company in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
- Supporting the Branch Manager through administration, staff management and motivation.
- To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move.
- To build direct customer relationships in order to promote and book appointments for our services.
- Maximise cross-selling opportunities at all times by identifying and recommending related services to customers which will generate revenue & enhance the customer experience.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Seek to maintain professional and friendly relationships with all branches and departments.
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required.
Experience:
- Our client is looking for candidates who can evidence previous estate agency experience in a customer focused environment.
- The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
- A passion for property & people.
- Previous experience of working in estate agency or a customer service driven sales environment.
- A warm friendly personality and a willingness to learn new skills.
- An enthusiastic & high energy approach to work.
- Attention to detail and high level of accuracy.
- Good IT literacy.
- Industry experience is essential for this role.
Benefits:
- Be part of an award winning team.
- Uncapped Commission.
- Full Training and Development.
- Progression Opportunities.
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers.
- Annual Company awards dinner.
Branch Coordinator employer: CLD Recruitment Leeds Ltd
Contact Detail:
CLD Recruitment Leeds Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator
✨Tip Number 1
Network with professionals in the residential property sector. Attend local property events or join online forums to connect with others in the industry. This can help you gain insights and potentially get referrals for the Branch Coordinator position.
✨Tip Number 2
Familiarise yourself with the latest trends in the property market, especially in Leeds. Being knowledgeable about the local area and its property dynamics will impress potential employers and show your commitment to the role.
✨Tip Number 3
Prepare to demonstrate your customer service skills during interviews. Think of specific examples where you've gone above and beyond for clients, as this is crucial for a client-facing role like the Branch Coordinator.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailor your conversations to reflect how your personal values align with theirs, which can make you a more attractive candidate.
We think you need these skills to ace Branch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential property and customer service. Emphasise any leadership roles or relevant achievements that demonstrate your ability to manage a team and drive revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property and helping people. Mention specific examples of how you've successfully managed customer relationships and contributed to sales targets in previous roles.
Highlight Relevant Skills: In your application, focus on your communication and administration skills. Provide examples of how you've used these skills to enhance customer experiences and support team objectives in past positions.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work as a Branch Coordinator and how you can contribute to their award-winning team.
How to prepare for a job interview at CLD Recruitment Leeds Ltd
✨Showcase Your Customer Service Skills
As a Branch Coordinator, you'll be in a client-facing role. Be prepared to discuss specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle enquiries and build relationships with clients.
✨Demonstrate Leadership Experience
This role requires supporting the Branch Manager and managing staff. Share your previous leadership experiences, focusing on how you motivated teams and contributed to a positive work environment.
✨Know the Property Market
Having a passion for property is essential. Research the local property market in Leeds and be ready to discuss trends or challenges. This will show your enthusiasm and knowledge about the industry.
✨Prepare for Role-Playing Scenarios
You may be asked to role-play customer interactions during the interview. Practice responding to common customer requests or complaints, demonstrating your problem-solving skills and ability to maintain professionalism under pressure.
