Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients over the phone, providing tailored support and solutions.
- Company: Join a well-known law firm with a friendly, family-like atmosphere.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: Be part of someone's journey to legal resolution while enhancing your communication skills.
- Qualifications: Natural communicator with a warm demeanor; no prior experience required.
- Other info: Opportunity to learn about legal processes while helping others.
The predicted salary is between 19000 - 25000 £ per year.
Customer Service Advisor Huddersfield £22,308 DOE My Client a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team. Duties: The role is purely phone-based so they are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly. As a Customer Services Advisor, it is rewarding and fulfilling to know you are part of a person\’s claim journey, helping that person find the legal solution they need. Responding to a consistently high volume of incoming enquiries that will be processed over the phone. Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines. Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors. Building effective relationships with clients by having a natural and genuine yet professional conversation with them. Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon. Enhancing the customer experience by providing a personal non-scripted and helpful service. Tailoring each call to the client\’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible. Learning the relevant knowledge of the law and processes to be able to communic…
Customer Services Advisor employer: CLD Recruitment Careers
Contact Detail:
CLD Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with common legal terms and processes. Even though you won't be giving legal advice, understanding the basics will help you communicate more effectively and build trust with clients.
✨Tip Number 2
Practice your phone communication skills. Since the role is purely phone-based, consider role-playing scenarios with friends or family to enhance your ability to engage warmly and professionally over the phone.
✨Tip Number 3
Showcase your empathy during conversations. Think of examples from your past experiences where you've successfully handled customer inquiries with care and understanding, as this will resonate well with the interviewers.
✨Tip Number 4
Research the law firm and its values. Understanding their mission and how they approach customer service will allow you to align your responses during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Customer Services Advisor. Highlight your communication skills and ability to build relationships in your application.
Tailor Your CV: Customize your CV to reflect your experience in customer service roles. Emphasize any phone-based communication experience and your ability to handle high volumes of inquiries effectively.
Craft a Personal Cover Letter: Write a cover letter that showcases your warm and friendly manner. Use examples from your past experiences where you successfully built relationships with clients or handled challenging situations.
Showcase Empathy and Communication Skills: In your application, provide specific examples that demonstrate your empathy and ability to communicate clearly without using jargon. This will show that you can tailor your approach to meet clients' needs.
How to prepare for a job interview at CLD Recruitment Careers
✨Show Your Communication Skills
Since the role is phone-based, it's crucial to demonstrate your natural communication abilities. Practice speaking clearly and warmly, and be ready to showcase how you can build rapport quickly with clients.
✨Empathy is Key
Prepare to discuss how you would handle sensitive situations. Share examples of how you've shown empathy in past roles, as this will resonate well with the firm's focus on client relationships.
✨Understand the Legal Context
While you don't need to be a legal expert, having a basic understanding of legal terminology and processes can set you apart. Research common legal terms related to family law to show your commitment to learning.
✨Tailor Your Responses
Be ready to adapt your answers based on the questions asked. The firm values a personal, non-scripted approach, so think about how you can make your responses feel genuine and tailored to the interviewer's queries.
