SPA Administrator

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Main area SPA Administrator Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift patterns between the hours 8am-6pm Monday-Friday - weekend 9-1 rota basis) Job ref 824-SOUTH-8352026

Site Merton Civic Centre Town Morden Salary £30,630 - £32,346 per annum, inclusive of HCAS Salary period Yearly Closing 22/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We have an exciting opportunity for a Band 3 Single Point of Access (SPA) Administrator to join our administration team based at Merton Civic Centre within the South West Division of Central London Community Healthcare NHS Trust.

The SPA is a busy and essential service that supports clinical services across Merton and Wandsworth. The team supports services to manage the daily demand of referrals and telephone enquiries from patients, carers, family members, GPs and other healthcare professionals, ensuring people are directed to the right service at the right time.

As a SPA Administrator, you will play a key role in supporting clinical services by processing and registering referrals, managing appointment bookings, maintaining waiting lists and providing accurate information to service users and healthcare professionals. You will work closely with a variety of clinical teams including District Nursing, Specialist Nursing, Physiotherapy, Occupational Therapy, Podiatry, Diabetes Services, Speech and Language Therapy, Dietetics and Rapid Response.

This role involves working across the SPA's 7-day service operating hours (8am – 6pm Monday to Friday / 9am – 1pm weekends and bank holidays), with opportunities for agile home working once training and competency requirements have been completed. THIS POST IS NOT ELIABLE FOR SPONSORSHIP

Main duties of the job

As a SPA Administrator, you will provide high-quality administrative support to ensure referrals, appointments and patient information are managed efficiently and accurately.

Key responsibilities include:

• Processing new referrals in line with local Standard Operating Procedures (SOPs) and service requirements.
• Using telephony and computer systems to receive enquiries, enter, update and retrieve patient information, ensuring all records are accurate and up to date.
• Booking, amending and cancelling appointments and clinics, and providing patients, carers and healthcare professionals with timely appointment information.
• Maintaining the integrity and confidentiality of patient records, including creating and updating records in accordance with Trust policies and procedures.
• Preparing and processing correspondence, clinic letters, reports and other documentation within agreed timescales and quality standards.
• Supporting clinical teams by ensuring relevant information is available when required and undertaking administrative tasks such as scanning and photocopying documentation.
• You will work closely with colleagues across community services to help deliver a responsive and patient-focused service. Additional duties may be assigned by the line manager in line with the needs of the service and the responsibilities of the role.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Successful applicants will be required to demonstrate alignment with the Trust’s values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person specification

Qualifications

• Excellent literacy and numeracy, general education
• Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.

Skills

• Understanding of the need for confidentiality and sensitivity
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
• Excellent verbal and written skills
• Ability to work and adapt to a changing Environment

Experience

• Secretarial/administrative experience in an office environment
• Experience of working with the public in a customer service role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
• Experience of working in a health care environment

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.

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