Senior Administrator Merton Children's Admin SPA

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Senior Administrator Merton Children's Admin SPA

Band 4

Main area Children's Public Health Merton Grade Band 4 Contract Permanent Hours Part time - 22.5 hours per week (Three days per week, 9.00am to 5.00pm. There is flexibility around which days are worked, which can be discussed.) Job ref 824-SOUTH-8386853

Site Merton Civic Centre Town Morden Salary £33,262 - £36,027 per annum, inclusive of HCAS (pro rata) Salary period Yearly Closing 22/11/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston - as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We have an exciting opportunity for a Band 4 Senior Administrator to join the Merton Children’s Administration Team, working within the Single Point of Access (SPA).

This is a part-time role, working three days per week (22.5 hours), 9.00am to 5.00pm. There is flexibility around which days are worked, which can be discussed and agreed with the successful candidate.

The SPA provides essential administrative support to children’s clinical services, managing the daily flow of referrals and helping to ensure urgent and non-urgent referrals are prioritised and processed safely and effectively.

You will support the processing and registration of new referrals, clinic bookings, waiting list updates and communication with patients, carers and health professionals. The team works to make effective use of resources, reduce duplication and ensure referrals are directed to the appropriate clinical service.

The Merton Administration Department operates 09.00 - 17.00 five days per week. The SPA provides support to clinical services in Health Visiting, School Nursing, Looked after Children, Integrated Complex Needs Teams and Special Schools.

Please note - We are unfortunately unable to offer sponsorship for this Band 4 role.

Main duties of the job

As a Senior Administrator, you will provide a professional and responsive front-line service, communicating with patients, carers, GPs and other health and social care professionals.

You will maintain accurate records and message systems, taking appropriate action and escalating urgent matters to members of the team when required.

You will handle confidential and sensitive patient information with care and in line with relevant procedures, using a range of IT systems to accurately record and process information within agreed timescales.

You will take initial responsibility for helping to resolve day-to-day problems and complaints, using tact, communication and negotiation skills to achieve positive outcomes.

You will also coordinate the team's daily work allocations and provide day-to-day supervision of junior administrative colleagues, including undertaking 1:1 meetings and PADRs.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Please see attached Job Description and Person Specification for full roles and responsibilities

Person specification

Education/Qualification

• Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

• Previous administration/secretarial experience
• Experience of working with the general public in a customer or client-facing role
• Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of using patient administration systems
• Experience of dealing with enquiries from the public and partner organisations
• Experience of prioritising workload to meet conflicting demands
• Experience of supervising staff
• Experience of organising meetings and events including speakers
• Experience of working in the NHS/Public sector
• Experience of administering the recruitment and selection procedure

Skills and Knowledge

• Knowledge of a range of administrative/secretarial procedures
• Understanding of patient pathways and medical terminology in own area of work
• Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
• Understands the need for confidentiality, including electronic information
• Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
• Ability to work effectively in a team and autonomously
• Advanced level in computer skill – spread sheets, presentations, databases, electronic diary
• Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
• PowerPoint presentation and set up
• Experience of taking, producing and distributive formal minutes
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.

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