Contracts and Administration Officer

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Main area All Age Continuing Care & Complex Care Contracting Grade Band 6 Contract Fixed term: 6 months (From start date) Hours Full time - 37.5 hours per week Job ref 824-AACCC-8274245

Site Ferguson House Town London Salary £47,951 - £56,863 per annum, inclusive of HCAS Salary period Yearly Closing 12/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are looking for an experienced and proactive Contracts and Administration Officer to join the Contracts Team within Central London Community Healthcare NHS Trust’s All Age Continuing Care, Complex Care Division on a short-term basis.

This is a busy and varied Band 6 role requiring someone who can quickly understand priorities, work independently within agreed parameters and produce accurate work to deadlines. You will support Contract Managers with the administration, issue and variation of NHS contracts and help maintain complete and reliable contract information.

You will work with colleagues across commissioning, finance, quality, safeguarding and operational services, as well as NHS-funded care providers and external partners. This is an excellent opportunity for someone who enjoys detailed work, takes ownership of tasks and wants to contribute to the effective management of services for people with complex care needs.

Main duties of the job

The post holder will support the Contracts Team across the full range of contract administration and monitoring activities.

Key responsibilities will include:

• Preparing and updating NHS contracts, variations, notices and supporting documents.
• Checking documentation for accuracy, completeness and compliance with approved requirements.
• Maintaining contract records in contract management system, clinical systems, registers and trackers.
• Liaising with providers to obtain missing information and follow up outstanding actions.
• Responding professionally to routine provider queries and escalating complex matters.
• Supporting contractual reporting, provider submissions, quality indicators and annual uplift exercises.
• Maintaining the Contracts Register and monitoring actions and deadlines.
• Managing shared mailboxes and preparing correspondence, reports, spreadsheets and meeting documentation.
• Coordinating meetings, recording clear minutes and following up agreed actions.
• Working independently, managing competing priorities and contributing to service improvements.

The successful candidate will bring relevant experience of NHS contracting, commissioning or a comparable public-sector environment. You will be highly organised, confident communicating with stakeholders and able to maintain accuracy when managing detailed or high-volume information. Experience of Atamis/Health Family or a similar contract management system is desirable

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

• Educated to degree level in a relevant subject, or equivalent qualification, or significant relevant practical experience.
• Knowledge of NHS commissioning, NHS Standard Contracts and the health and social care environment.

Experience

• Experience of administrative procedures, document control, information analysis and preparing professional documents.
• Experience of working in NHS contracting, commissioning or a similar public-sector environment.
• Experience of handling a high volume of work and meeting deadlines.
• Experience of contract management or contract development.
• Experience of proofreading complex or lengthy documents.
• Experience of provider or stakeholder liaison.

Skills and Knowledge

• Strong administrative and organisational skills with close attention to detail.
• Ability to manage multiple priorities, re-prioritise and work to deadlines.
• Ability to draft and update contracts, variations and supporting documents accurately.
• Ability to use Microsoft Office applications to analyse data and prepare professional documents. Clear written and verbal communication skills and confidence liaising with stakeholders.
• Ability to work with limited supervision, use initiative and escalation appropriately.
• Familiarity with contract management systems, including Atamis/Health Family or a comparable web based based system.
• Familiarity with clinical systems
• Working knowledge of NHS contract management and reporting requirements.
• Strong numerical and analytical skills.

Key Attributes

• Proactive, adaptable and able to work at pace.
• Accurate, dependable and responsive.
• Professional and courteous when handling provider queries.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Committed to quality, inclusion, collaborative working and continuous improvement.
• Able to make a clear connection between accurate contract administration, provider performance and better outcomes for service users.

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.

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