Bank Complex Care Officer

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Site Marylebone Road Town London Salary £19.68 Basic pay + HCAS + 12.07% Holiday pay Salary period Hourly Closing 26/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

Complex Care officer works with the Head of Complex Care to ensure the operational management of the service.
The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and staff supporting Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.

The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and associated reviews / panels and meetings.
In working closely with other programme and team colleagues, you will be expected to:

• Provide administrative support to the programme of work being undertaken;
• Ensure effective, high-quality project support and reporting;
• Actively engage and work collaboratively with colleagues and partners.

Main duties of the job

All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.
The Complex Care Officer acts as a route for communication between managers, clinicians and practitioners in health and care providers, local authorities etc. and engage with them over sensitive and complex issues.
Your healthcare closer to home Page 2 of 3
www.clch.nhs.uk @CLCHNHSTrust
Where required, to support the smooth running of the Mental Health Complex Care Team this could include the convening and administration of placement panels/ meetings and other functions as required.
Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis.
Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.
Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.
Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, CETRs, CTRs and LAEPs, and CPA meetings to facilitate Hospital discharges. Also to facilitate individual funding requests to support those with complex needs in the community.

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualifications

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Experience

• Previously worked in similar position within the public sector

Skills and Knowledge

• Knowledge of administrative procedures, project management or information analysis
• Basic knowledge of project principles
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills

Key Attributes

• Excellent time management skills with the ability to re-prioritise

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Deirdre Dolan
Job title: Adult Mental Health Programme Delivery Manager - Ealing
Email address: Deirdre.dolan1@nhs.net
Telephone number: 07880457553

#J-18808-Ljbffr