At a Glance
- Tasks: Support the Continuing Healthcare Appeals process and manage backlog clearance.
- Company: Join a leading community healthcare provider dedicated to compassionate care.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in Continuing Healthcare or complex care is essential.
The predicted salary is between 19 - 20 £ per hour.
Putting community at the heart of everything we do. Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.
By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.
Welcome to Central London Community Healthcare (CLCH). At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.
Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference. We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom.
Job overview: NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.
This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.
Important Information – Please Read Before Applying: This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am–5pm. There is some flexibility around start and finish times; however, this is not a part-time position. We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care. Previous applicants should not apply.
Main duties of the job: As an ICB, we’re focused on improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development. We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives.
Complex Care Administrator:
- Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and backlog clearance.
- Will be the first point of contact for all CHC appeals.
- Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.
- Will independently co-ordinate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.
Working for our organisation: We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification:
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Good knowledge and understanding of confidentiality and data governance.
- Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads.
- Microsoft Office working knowledge with intermediate keyboard skills.
- Previously worked in a similar position within the public sector.
- Experience of taking minutes and action notes at meetings.
Skills and Knowledge:
- Demonstrate compassion and empathy in highly emotional situations, whilst being able to manage own emotions.
- Knowledge of administrative procedures, project management or information analysis in CHC.
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Knowledge of Continuing Health Care.
- Knowledge of NHS Funded Nursing Care.
Key Attributes: Understanding and commitment to the principles, practices and promotion of equality and diversity.
CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.
Bank Complex Care Administrator employer: Clch
Central London Community Healthcare NHS Trust is an exceptional employer, offering a supportive work environment that prioritises professional development through comprehensive training and dedicated CPD time. As part of a multidisciplinary team, you will have the opportunity to make a meaningful impact on individuals with complex communication needs while enjoying the vibrant culture of Central London.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Complex Care Administrator
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Clch before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Clch. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Clch you’re ready to step in and make an immediate impact!
We think you need these skills to ace Bank Complex Care Administrator
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Bank Complex Care Administrator at Clch, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Clch.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Clch. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Clch
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Clch.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
