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- Tasks: Be the friendly face for residents during maintenance projects and ensure smooth communication.
- Company: Join CLC, a leading property maintenance group with a strong national presence.
- Benefits: Enjoy competitive salary, 25 days leave, car allowance, and perks like free coffees.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service or tenant liaison, with strong empathy and communication skills.
- Other info: Ongoing training and progression opportunities in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
CLC is one of the UK’s leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more.
We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our Walsall team on a 3-month Fixed Term Contract. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You’ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption.
Responsibilities
- Act as the primary point of contact for residents throughout the works programme.
- Arrange and attend resident consultation meetings, home visits, and pre-start appointments.
- Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.
- Handle concerns, complaints and queries professionally, ensuring resident satisfaction.
- Maintain accurate records of resident interactions, feedback and agreed actions.
- Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.
- Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.
- Ensure all communication and documentation aligns with health & safety, legal and client requirements.
About You
- Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.
- Strong empathy and the ability to support vulnerable individuals with professionalism and care.
- Awareness of challenges faced by residents with dementia or other cognitive impairments.
- Excellent written and verbal communication skills with a calm, approachable manner.
- Highly organised, proactive and solution-focused.
- Confident working collaboratively with site teams and clients.
- Full UK driving licence (essential).
What We Offer
- Competitive salary
- 25 days’ annual leave + bank holidays
- Car allowance
- Up to £2,000 colleague referral fee
- Long-service awards
- Perkbox – access to free coffees, cinema tickets, discounts and well-being offers
- 1 paid volunteer day each year
- Ongoing training, support and opportunities for progression, we promote from within
Resident Liaison Officer in Walsall employer: CLC
Contact Detail:
CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance and social housing sectors. Attend local events or online webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about scenarios where you've demonstrated empathy and problem-solving skills. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and articulate about how you would handle resident concerns and keep them informed. Use examples from your past experiences to illustrate your points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Resident Liaison Officer role!
We think you need these skills to ace Resident Liaison Officer in Walsall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in tenant liaison or customer-facing positions, and show us how your skills align with the responsibilities outlined in the job description.
Show Your Empathy: Since this role involves supporting vulnerable residents, it’s crucial to demonstrate your empathy and understanding in your application. Share examples of how you've helped individuals in similar situations, and let us see your compassionate side!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your excellent communication skills right from the start, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at CLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as communication with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting vulnerable residents, be prepared to share examples of how you've shown empathy in previous roles. Think about specific situations where you’ve helped someone in need or resolved a conflict with care. This will highlight your suitability for the position and your ability to connect with residents.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to questions like, 'How would you handle a complaint from a resident?' or 'What steps would you take to support a resident with dementia?' This will help you articulate your thought process and problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the team faces. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
