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- Tasks: Support residents during refurbishment works, ensuring clear communication and managing expectations.
- Company: Join Axis CLC, a leading maintenance provider with a focus on social impact.
- Benefits: Salary up to £27,500, car allowance, bonus scheme, and 25 days holiday.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
The predicted salary is between 20000 - 23000 £ per year.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
Responsibilities
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia-related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution-focused mindset
- A full UK driving licence (essential)
What We Offer
- Salary up to £25,000 - £27,500 per annum plus benefits including:
- Car allowance
- Bonus scheme (eligible after 1 years’ service)
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer in Norwich employer: CLC
Contact Detail:
CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Norwich
✨Tip Number 1
Get to know the company! Research Axis CLC and their projects, especially in the healthcare and social housing sectors. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable discussing sensitive topics and managing expectations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Axis CLC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Resident Liaison Officer in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. We want to see how your skills align with the role, especially your ability to communicate effectively and support vulnerable residents.
Showcase Your Empathy: In your application, emphasise your empathetic approach when dealing with residents. Share examples of how you've managed challenging situations in the past, particularly with vulnerable individuals, as this is key for us at Axis CLC.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific challenges faced in social housing and construction, especially when it comes to supporting vulnerable residents. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Empathy
During the interview, highlight your experience working with vulnerable individuals, particularly those living with dementia. Share specific examples of how you've managed sensitive situations and provided support. This will show that you have the empathetic approach that CLC values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare by thinking of past experiences where you successfully resolved issues or improved communication with residents. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.