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- Tasks: Be the friendly face for residents, building relationships and ensuring satisfaction.
- Company: Join Axis CLC, a trusted property services specialist with over 110 years of experience.
- Benefits: Earn £28,000 - £32,000, enjoy 25 days' leave, and access discounts on various services.
- Why this job: Make a real difference in residents' lives while growing your career in a supportive environment.
- Qualifications: Empathy, strong communication skills, and the ability to support vulnerable individuals are essential.
- Other info: Enjoy ongoing training and progression opportunities in a diverse and inclusive workplace.
The predicted salary is between 24000 - 28800 £ per year.
To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction.
Responsibilities
- The role requires the ability to prioritise work and meet deadlines with minimum supervision.
- Dealing with Clients and Residents face to face and over the telephone.
- Using your own vehicle / public transport to travel to singular locations in New Town and/or Birmingham.
- Covering communal areas - general let / shared ownership.
- Organising and carrying out surveys.
- Booking appointments and providing residents with refurbishment options.
- Provide a friendly courteous service.
- Progress reporting and management of key performance indicators.
A Disclosure and Barring Services check will be carried out for successful candidates.
Qualifications
- Strong empathy and the ability to support vulnerable individuals with professionalism and care.
- Awareness of challenges faced by residents with dementia or other cognitive impairments.
- Excellent written and verbal communication skills with a calm, approachable manner.
- Highly organised, proactive and solution-focused.
- Confident working collaboratively with site teams and clients.
- Must have ability to prioritise work and meet deadlines with minimum supervision.
Benefits
- £28,000 - £32,000 plus benefits including: 25 days' annual leave + bank holidays.
- Up to £2,000 colleague referral fee.
- Long-service awards at key milestones.
- Perkbox - discounts on coffee, cinema, travel and wellbeing.
- 1 paid volunteer day each year.
- Ongoing training, support and progression, Axis promotes from within.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer in Birmingham employer: CLC
Contact Detail:
CLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Axis CLC. Check out their social media and website to understand their values and what they stand for. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for a Resident Liaison Officer role, like how you'd handle difficult residents or manage your time effectively. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your soft skills! In your interview, highlight your empathy and communication skills. Share specific examples of how you've supported vulnerable individuals in the past. This will demonstrate that you have the right mindset for the role and can build strong relationships with residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and genuinely interested in the position!
We think you need these skills to ace Resident Liaison Officer in Birmingham
Some tips for your application 🫡
Show Your Empathy: As a Resident Liaison Officer, empathy is key! Make sure to highlight your ability to connect with residents and support those who may be vulnerable. Share examples of how you've helped others in the past.
Be Clear and Concise: Your written application should reflect your excellent communication skills. Keep it clear and to the point, while still showcasing your personality. We want to see your approachability shine through!
Highlight Your Organisation Skills: Since the role requires prioritising tasks and meeting deadlines, make sure to mention any relevant experiences that demonstrate your organisational prowess. We love seeing candidates who can juggle multiple responsibilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at CLC
✨Know Your Residents
Before the interview, take some time to research the common challenges faced by residents, especially those with cognitive impairments. Understanding their needs will help you demonstrate your empathy and ability to support them effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for a Resident Liaison Officer, prepare examples of how you've successfully communicated with clients or residents in the past. Be ready to discuss how you handle difficult conversations while maintaining a calm and approachable manner.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so come prepared with examples of how you've prioritised tasks and met deadlines in previous roles. You might even want to share a specific instance where your proactive approach made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure resident satisfaction. This shows you're genuinely interested in contributing to their mission.
