Street Works Coordinator in Brentwood

CLC Utility Services Ltd are the leading Utility Services provider in the Southeast. Our work is mainly in the Water Industry, where we repair and maintain water assets and then backfill/reinstate the surfaces. Some of this work contains hazardous activities such as deep excavations and working on the Highways. We also support the Gas and Power Utilities when required. Most recently we have been awarded the Smart Metering contract for Essex and Suffolk.

We are looking to recruit a full time Street Works Coordinator. You’ll gain exposure to a wide range of projects as the post also has shared responsibilities across all contracts, as and when required. You’ll be part of a small, supportive administration team, ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle of works in both the public and private boundaries. This is a full time on site/on premise role, due to our location this is not commutable by public transport and due to the nature of the role there is not an option for part-time or hybrid.

Key responsibilities:

• Maintaining professional working relationships with our clients within the utilities sector.
• Consulting with local authorities where needed.
• Request extensions with the local authorities to avoid any S74 liability.
• Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines.
• Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently.
• Requesting/Arranging TM from subcontractors & anti-skid where applicable.
• Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects.
• Ensure that all street works activities are compliant, adhere to relevant laws, regulations, and safety standards.
• Coordinate inspections of street works to verify compliance with permit conditions and quality standards.
• Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution.
• Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed.
• Undertake the day-to-day street works tasks in accordance with our clients KPI’s and contractual SLA’s.
• Share any potential opportunities for process improvement within the street works department with your line manager.
• Consulting with the client’s customer care team directly to investigate & resolve customer enquiries & complaints.
• Maintaining the customer care mailbox and street works email distribution group.
• Working with multiple systems – clients & in-house.
• Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client’s Customer Management team.
• Consulting with clients Claims dept to assist with quotation & planning of works.
• Chasing outstanding/unresolved works ensuring the client and customer is updated.
• Adjusting & adding specific tasks to existing job records to ensure correct execution.
• Ensuring compliance with Health & Safety and environmental policies.
• Daily coordination with other departments to support the smooth running of our BAU.

Required Qualifications & Skills:

• NRSWA noticing experience/knowledge preferable.
• Experience working within the Utilities industry.
• IT literate with good knowledge of Microsoft applications including Word and Excel.
• Good administration & communications skills, and an analytical approach to tasks.
• Consistent attention to detail & accuracy.
• Awareness of Customer Satisfaction for both internal and external sources.
• Self-motivated, able to motivate others effectively and work as part of a team.
• Previous experience using Maximo/Symology/Street Manager/Aurora would be advantageous.

Benefits:

• Competitive salary, negotiable based on experience.
• Progression for right minded individuals.
• Wellness benefit(s).