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For Companies At a Glance
- Tasks: Manage calls, assist clients, and support office operations daily.
- Company: Join a professional firm focused on client service and teamwork.
- Benefits: Enjoy flexible working, health plans, and a birthday day off!
- Why this job: Gain valuable experience in a dynamic environment with growth opportunities.
- Qualifications: GCSE Maths and English required; customer service experience is a plus.
- Other info: Full training provided and regular social events to connect with colleagues.
The predicted salary is between 24000 - 36000 £ per year.
The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas:
Switchboard & Customer Service
– Handling a high volume of incoming calls professionally and efficiently
– Assessing and directing new client enquiries
– Logging and escalating any customer concerns
– Acting as a first point of contact and representing the firm with professionalism
New Client Administration
– Inputting new client matters onto the case management system
– Preparing client retainer documents and onboarding materials
– Conducting conflict and AML checks
– Supporting the fee-earning team with file opening and administrative tasks
Front of House & Facilities
– Welcoming clients and visitors to the office
– Managing room bookings and assisting with meeting setup
– Monitoring and ordering stationery and supplies
– Maintaining a professional office environment
Post Room & General Admin
– Coordinating incoming/outgoing post
– Handling confidential documents with discretion
– Supporting wider administrative functions such as scanning, copying, and document collation
About You The ideal candidate will have:
– GCSE Maths and English (Grade C/4 or above) or equivalent
– A strong telephone manner and communication skills
– Good organisational skills and attention to detail
– Basic IT skills (Microsoft Office: Word, Excel, Outlook)
– A team-oriented attitude and willingness to learn
– Previous experience in an office or customer service environment is advantageous
Whats On Offer
– A supportive and professional working environment
– Full training and a genuine opportunity to grow within the firm
– Flexible working options
– Company pension scheme
– Medicash health plan
– Birthday day off after 1 year of service
– Regular social events
– Clear pathway for internal progression
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Switchboard Operator employer: Clayton Legal
Contact Detail:
Clayton Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Switchboard Operator. Understanding the nuances of handling high volumes of calls and managing client enquiries will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Practice your telephone manner and communication skills. Since this role heavily relies on effective communication, consider role-playing scenarios with friends or family to build confidence in handling various types of calls.
✨Tip Number 3
Get comfortable with basic IT skills, especially Microsoft Office applications. Brush up on your Word, Excel, and Outlook skills, as these will be essential for tasks like preparing documents and managing schedules.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experiences where you've managed multiple tasks or projects. This could include examples from previous jobs or even volunteer work, highlighting your ability to thrive in a fast-paced environment.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise your strong telephone manner and organisational skills, as these are key for the Switchboard Operator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle high volumes of calls and your attention to detail in administrative tasks.
Highlight Relevant Skills: In your application, clearly outline your basic IT skills, particularly with Microsoft Office. If you have experience with case management systems or similar software, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Clayton Legal
✨Showcase Your Communication Skills
As a Switchboard Operator, you'll be the first point of contact for clients. Make sure to demonstrate your strong telephone manner and communication skills during the interview. Practice answering common questions clearly and confidently.
✨Highlight Your Organisational Abilities
This role requires good organisational skills and attention to detail. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or maintained an organised workspace.
✨Familiarise Yourself with the Company
Research the company beforehand. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the firm.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think of specific situations where you resolved issues or improved processes, and be ready to share those stories.
