At a Glance
- Tasks: Manage a personal caseload of re-mortgage files from start to finish.
- Company: Join a leading legal services provider in the heart of Leeds.
- Benefits: Enjoy flexible hybrid working, competitive salary, and 23 days annual leave plus public holidays.
- Other info: Birthday day off on the company and opportunities for coaching Trainee Case Managers.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the re-mortgage process.
- Qualifications: 2+ years of experience as a Case Manager with strong attention to detail.
The predicted salary is between 30000 - 42000 € per year.
Job Description
Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?Then I want to hear from you!The RoleMy client is looking to expand their Re-mortgage Team in Leeds. The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the re-mortgage process and ensuring legal compliance.Key Responsibilities
- Responsibility for managing a large case load of re-mortgage files
- Monitor and deliver fully against personal targets
- Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
- Responsible for dealing with complex aspects of the re-mortgage transaction
- Overall responsibility for files from opening through to completion with administrative support
- Provide an exceptional service both to the client but also to introducers and associates
- Deal with complex enquiries
- Recognise potential risks and resolve issues without putting the client or business at risk
- Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
- Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide support and coaching to Trainee Case Managers
- Optimise the client experience through use of our conveyancing systems and technology
- Suggest improvements to current policies and procedures
- Comply with company policy at all times
- Any other duties as required by the business
- Competitive base salary plus monthly Bonus
- Full training
- Flexible hybrid working
- 23 days Annual Leave + Public Holidays
- Birthday Day off, on the Company!
- Pension
- I’m looking for a skilled Case Manager with preferably around 2+ years' previous experience.
- An Enthusiastic team-player and natural self-starter able to work on own initiative.
- The Ability to deliver a high level of customer service.
- Strong attention to detail and verbal and numerical skills.
StudySmarter Expert Advice🤫
We think this is how you could land Re-mortgage Case Manager in Leeds
✨Tip Number 1
Familiarise yourself with the re-mortgage process and legal compliance requirements. Understanding the complexities involved will not only boost your confidence but also allow you to demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the legal services sector, especially those who work in re-mortgaging. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings before they are advertised.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to manage a caseload effectively. Highlight instances where you resolved complex issues or improved client satisfaction to make a strong impression.
✨Tip Number 4
Research the company’s values and culture to align your responses during the interview. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Re-mortgage Case Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in re-mortgage case management. Focus on your ability to manage a caseload, deliver exceptional customer service, and handle complex transactions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and the ability to work independently.
Highlight Relevant Experience:In your application, emphasise any previous roles where you managed a large caseload or dealt with complex enquiries. Use examples to demonstrate how you have successfully navigated challenges in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Clayton Legal
✨Know Your Re-mortgage Process
Make sure you have a solid understanding of the re-mortgage process, including the legal requirements and potential pitfalls. Be prepared to discuss your experience with complex cases and how you've navigated challenges in the past.
✨Demonstrate Attention to Detail
As a Case Manager, attention to detail is crucial. During the interview, highlight specific examples where your meticulous nature has helped avoid issues or improved client satisfaction. This will show that you can manage files effectively.
✨Showcase Your Customer Service Skills
The role requires delivering exceptional service to clients and associates. Prepare to share instances where you've gone above and beyond for a client, and how you handle difficult enquiries or complaints.
✨Be Ready to Discuss Teamwork
Since the position involves supporting Trainee Case Managers and working within a team, be ready to talk about your collaborative experiences. Share how you've contributed to team success and supported others in their roles.
