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- Tasks: Manage hotel operations during night shifts, ensuring top-notch customer service and safety.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy flexible hours, training programmes, and a supportive work environment.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact.
- Qualifications: Previous hospitality experience is a plus; strong communication skills are essential.
- Other info: Full flexibility with working hours is required.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for Night Receptionist in the excellent Clayton Hotel Manchester City Centre.
Objective of Role: Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotel's targets.
About the Role: As a Night Receptionist you will be responsible for the Hotel operations during the night shift which runs from 10.45 pm to 7:15 am. You will work alongside the Night Manager, ensuring that all tasks and duties are completed to the highest of standards.
The main responsibilities of the role can involve:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
- Guest relations.
- Responsible for health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid.
- Front Office duties including running the night audit report and check-in and check-out of guests.
- Food & Beverage service at night.
- Cleaning the hotel lobby and meeting room area.
- Assist the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Contribute to the strategic running of the hotel.
The ideal candidate should have the following:
- Previous hospitality experience is preferable but not essential.
- Good computer skills and knowledge of Opera is preferable but not essential.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.
- Must be fluent in written and spoken English.
- Candidate must be fully flexible with working hours.
About our culture: Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us. In the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Night Receptionist employer: Clayton Hotel Manchester City Centre
Contact Detail:
Clayton Hotel Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Clayton Hotel's values and culture. Understanding their focus on 'Our People, Our Fairness, Our Service and Our Individuality' will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight any previous experience in hospitality, even if it's not directly related to a night receptionist role. Emphasising your customer service skills and ability to work independently can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios that may arise during the night shift, such as guest complaints or emergency situations. This shows your proactive approach and readiness for the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of the Clayton Hotel or Dalata Hotel Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality, customer service, or night shifts. Emphasise skills that align with the responsibilities of a Night Receptionist, such as guest relations and health & safety awareness.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are interested in working at Clayton Hotel Manchester City Centre and how your values align with those of Dalata Hotel Group.
Highlight Relevant Skills: In your application, emphasise your computer skills, particularly if you have experience with Opera or similar systems. Also, mention your ability to work independently and as part of a team, as well as your fluency in English.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Night Receptionist role.
How to prepare for a job interview at Clayton Hotel Manchester City Centre
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles, even if they weren't in hospitality.
✨Demonstrate Your Initiative
The role requires someone who can work independently as well as part of a team. Think of instances where you've taken the initiative to solve problems or improve processes, and be ready to discuss them.
✨Familiarise Yourself with Hotel Operations
While specific experience with Opera software isn't essential, having a basic understanding of hotel operations will impress your interviewers. Research common front office duties and be ready to discuss how you would handle them.
✨Emphasise Flexibility and Adaptability
The job requires full flexibility with working hours. Be honest about your availability and express your willingness to adapt to the needs of the hotel, showcasing your commitment to the role.
