At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service.
- Company: Join Dalata Hotel Group, where hospitality meets growth and opportunity.
- Benefits: Enjoy free meals, discounts, and development programmes to boost your career.
- Other info: Inclusive workplace with exciting internal opportunities and team-building activities.
- Why this job: Make a real impact in a supportive environment while developing essential skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Greet and welcome guests as they arrive at the hotel.
- Register guests and process their payments.
- Respond to any inquiries guests may have about in-house facilities and local tourist information.
- Ensure the security of room keys.
- Update all guest information in the computer system.
- Take and confirm reservations for guests.
What You'll Need:
- Excellent customer service skills.
- Ability to work independently and take initiative.
- Outstanding communication skills.
- Capability to remain calm and perform well under pressure.
- Experience in 3/4-star hotel is desired but not essential.
About Us
Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Receptionist employer: Clayton Hotel Manchester Airport
At Dalata Hotel Group, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee growth and development. With access to the Dalata Academy's training programmes, generous benefits like free meals and discounted stays, and a commitment to promoting from within, we ensure that our Receptionists not only thrive in their roles but also have exciting opportunities for career advancement. Join us in creating memorable experiences for our guests while enjoying a fulfilling and rewarding career in hospitality.
Contact Detail:
Clayton Hotel Manchester Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Dalata's values and the services they offer. This way, when you walk in for that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. Think about how you'd handle inquiries or complaints, and keep that calm demeanour in mind. It’ll help you shine during the interview!
✨Tip Number 3
Network like a pro! Connect with current or former Dalata employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that catch your fancy!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience that aligns with what we're looking for. This shows us you're genuinely interested in the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Clayton Hotel Manchester Airport
✨Know the Company
Before your interview, take some time to research Dalata Hotel Group. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing stress, and working independently. Practising your responses can help you feel more confident and articulate during the actual interview. Consider doing a mock interview with a friend to get comfortable.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to be the welcoming face of the hotel!
