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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and handle inquiries in a vibrant hotel environment.
- Company: Join Dalata Hotel Group, the fastest growing hotel chain in the UK with exciting growth opportunities.
- Benefits: Enjoy developmental opportunities, unique training programs, and a supportive work culture.
- Why this job: Be part of a dynamic team where your energy and attitude can lead to career advancement.
- Qualifications: Excellent customer care and communication skills; ability to work independently under pressure.
- Other info: This role offers a chance to grow within a rapidly expanding company.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Receptionist – Clayton Hotel Manchester Airport
We have a fantastic new vacancy for Receptionist in the excellent Clayton Hotel Manchester Airport.
With 365 bedrooms, 17 Meeting and Events rooms and a busy A La Carte Restuarant and Bar, this is a 24/7 operation where you will never be bored!
And this is a great chance for you to join the fastest growing hotel chain in the UK, with multiple new hotels in the pipeline and tons of developmental opportunities and extra benefits for all team members!
Objective of the Role
Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.
Key Duties and Responsibilities
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.
Requirements:
- Excellent customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
AMRT1_UKCT
Receptionist employer: Clayton Hotel Manchester Airport
Contact Detail:
Clayton Hotel Manchester Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the Clayton Hotel Manchester Airport and its services. Knowing the hotel’s facilities, room types, and dining options will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable greeting guests and handling various situations that may arise at the reception.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from past experiences where you successfully managed busy situations. This will highlight your capability to thrive in a fast-paced environment like the hotel.
✨Tip Number 4
Show your initiative by suggesting ways to improve guest experiences during your interview. This will reflect your proactive attitude and alignment with the hotel's values of service and individuality.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to read the job description carefully. Understand the key duties and responsibilities of a Receptionist at Clayton Hotel Manchester Airport, as this will help you tailor your application.
Highlight Customer Care Skills: Since excellent customer care skills are crucial for this role, be sure to provide specific examples in your CV or cover letter that demonstrate your experience in customer service.
Showcase Communication Skills: Effective communication is key for a Receptionist. Include instances where you've successfully communicated with guests or team members, especially in high-pressure situations.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Clayton Hotel. Mention how your values align with those of Dalata Hotel Group.
How to prepare for a job interview at Clayton Hotel Manchester Airport
✨Showcase Your Customer Care Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past to demonstrate your skills.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. You might also want to practice answering common questions about handling difficult situations with guests.
✨Demonstrate Initiative and Problem-Solving
The job requires you to work independently at times. Be ready to discuss instances where you've taken initiative or solved problems on your own, showcasing your ability to cope well under pressure.
✨Emphasize Your Team Spirit
Dalata values teamwork, so highlight your ability to work well with others. Share experiences where you've collaborated with colleagues to enhance guest experiences or improve operations.
