At a Glance
- Tasks: Manage key accounts and develop relationships in the MICE and entertainment sectors.
- Company: Join Dalata Hotel Group, a leader in hospitality with a heart.
- Benefits: Enjoy free meals, discounts, extra leave, and career development opportunities.
- Other info: Inclusive employer focused on employee growth and unique experiences.
- Why this job: Make an impact in a dynamic environment while growing your career.
- Qualifications: 3+ years in hotel sales, strong communication, and analytical skills.
The predicted salary is between 38250 - 46750 £ per year.
Branch: Clayton Hotel Manchester Airport
Location: Clayton Hotel Manchester Airport, Manchester
Salary/Benefits: Competitive Salary
Contract type: Fixed Term
Hours: Full Time
Shift pattern: Fixed Term, flexible working pattern required
Hours per week: 40
Posted date: 22/10/2026
Closing date: 30/11/2026
Key Duties and Responsibilities
- Effective account management of key accounts and agents within the conference, airline and Entertainment crew segments, ensuring the hotels capitalise on all opportunities from these existing accounts.
- Collaborate with Account Management Team to nurture existing, and secure new opportunities following the Dalata sales process.
- Develop and nurture relationships with key venues and studios that may have Crew / Out of House group requirements.
- Represent the hotels at sales team meetings, internal & external customer led events as appropriate.
- Adoption of all available tools to support efficient ways of working including CRM, BI Tool, Market Intelligence Tools and Solver Customer Facing- Owned Segments.
- Develop and nurture relationships for the hotels with key national & global clients through ongoing account management.
- Generate new business and accounts for all hotels.
- Participate fully in all sales activities including telesales, sales calls, MICE & airline entertaining, fam trips, social events, and overseas sales trips, as necessary.
- Identification and management of new opportunities in your market in line with hotel strategy and across the wider Dalata portfolio.
Planning & Forecasting
- Collaborate with MICE & ENT Director of Sales on proactive sales strategy and identifying & analysing opportunities to ensure they fit with the hotels business strategy.
- Undertake monthly tracking of Conference In House, Conference Out of House, Airline & Crew segments in the hotels to monitor enquiries and conversion levels.
- Timely production of monthly & ad hoc reports.
- Execute actions from quarterly sales activity plans to support business needs.
Requirements:
- Minimum 3 years' experience working within a similar position in hotels.
- Multi-site experience is a distinct advantage.
- Effective communicator.
- Be commercially aware with strong analytical skills, be able to understand key business indicators and competitive trends.
- Excellent organisation and planning skills.
- Ability to develop and build long lasting relationships through account management, and promote cross selling into Dalata hotel group.
- Experience of working with global clients & agencies.
- Sales focused and results driven.
- Knowledge of the Manchester market is preferable.
Benefits
- Free employee meals on duty.
- 50% Off F&B in all properties.
- €/£60 Employee rate on rooms for all Dalata owned hotels.
- 30% Off Friends & Family rate.
- Extra annual leave day for every year worked (5 days to maximum of 5 days).
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes.
- Pension access (Ask your HR Manager for local pension information).
- Development opportunities through our Dalata Academy to support your career journey.
- Staff appreciation initiatives, fun team building activities and regular charity events.
- Performance-related bonus plan.
About us
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
MICE & Entertainment Crew Sales Manager employer: Clayton Hotel Manchester Airport
At Dalata Hotel Group, we are committed to fostering a vibrant work culture that prioritises teamwork and professional growth. As a Revenue Manager, you will enjoy a range of benefits including free meals, generous discounts, and unique development opportunities through our Dalata Academy, all while contributing to an environment that values inclusivity and employee appreciation. Join us in shaping exceptional guest experiences and driving revenue strategies in a dynamic hospitality setting.
Contact Details:
Clayton Hotel Manchester Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MICE & Entertainment Crew Sales Manager
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We think you need these skills to ace MICE & Entertainment Crew Sales Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at Clayton Hotel Manchester Airport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
