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- Tasks: Lead hotel reservation operations and ensure exceptional guest experiences.
- Company: Dalata Hotel Group is a growing hospitality brand focused on caring for guests.
- Benefits: Enjoy 50% off food, employee rates, bonuses, and development opportunities.
- Why this job: Shape team culture, drive performance, and grow in a supportive environment.
- Qualifications: Experience as a Reservations Manager or Supervisor with strong communication skills.
- Other info: Inclusive employer welcoming diverse backgrounds; accommodations available during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. We are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community.
As Reservations Manager, you will report to the Revenue Manager. You will effectively guide and manage hotel reservation operations, ensuring exceptional guest experiences and high-performance standards while fostering a positive work environment.
Benefits:
- 50% Off F&B in all properties
- €60/£60 employee rate on rooms for all Dalata hotels
- 30% off Friends & Family rate
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Key Duties and Responsibilities:
- Manage the day-to-day operations in the reservation office.
- To constantly update the hotel's revenue system.
- To assist in the maximisation of room revenue, occupancy percentage and yield management.
- Work closely with the revenue manager and DOS to ensure the efficient running of the department.
- To ensure our guest's requests are honoured.
What You Will Need:
- Previous experience as a Reservation manager or Supervisor in a busy hotel.
- Excellent communication and customer skills.
- Great team leader and can lead and motivate the reservations staff.
- Can prioritise and delegate what needs to be done.
- Ability to work independently as well as collaboratively as part of a team.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Experienced Reservations Manager employer: Clayton Hotel Manchester Airport
Contact Detail:
Clayton Hotel Manchester Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Reservations Manager
✨Tip Number 1
Familiarise yourself with Dalata Hotel Group's values and culture. Understanding their commitment to teamwork and innovation will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience at Dalata or similar hotels. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully managed reservations and led teams in previous roles. Highlighting your achievements in maximising revenue and enhancing guest experiences will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly in revenue management and customer service. Being knowledgeable about these areas will allow you to engage in meaningful discussions during interviews and show your passion for the field.
We think you need these skills to ace Experienced Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Reservations Manager or Supervisor in a busy hotel. Emphasise your leadership skills, communication abilities, and any relevant achievements that demonstrate your capability to manage reservation operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams and improved guest experiences in your previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as team leadership, prioritisation, and yield management. Use keywords from the job posting to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Clayton Hotel Manchester Airport
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've contributed to creating exceptional guest experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Reservations Manager, you'll need to lead and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in high-pressure environments.
✨Highlight Your Revenue Management Knowledge
Since the role involves maximising room revenue and occupancy, be ready to talk about your experience with revenue management systems. Discuss any strategies you've implemented that have positively impacted revenue.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests. Think of scenarios from your past experience where you successfully resolved issues or improved processes.
