At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel performance.
- Company: Join Dalata Hotel Group, a leader in hospitality with a focus on growth and innovation.
- Benefits: Enjoy 50% off food & drink, employee rates on rooms, and development opportunities.
- Other info: Be part of a thriving community with exciting career development programmes.
- Why this job: Shape your career in a supportive environment that values excellence and teamwork.
- Qualifications: 2-3 years in front office leadership with strong people skills and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.
Benefits:- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata hotels
- 30% off Friends & Family rate
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
- Ensure that guests have the highest quality experience.
- Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
- Develop and mentor the front office team, preparing them for the next steps in their careers.
- Assist in efficiently and effectively managing front office departmental operations.
- Contribute to the strategic management of the hotel.
- 2-3 years of experience in a front office leadership role.
- Excellent skills in people leadership and development.
- Strong organizational skills with the ability to oversee and delegate tasks.
- A warm, friendly, and approachable personality when interacting with staff and guests.
- Ability to work independently as well as collaboratively as part of a team.
About us: Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Front Office Manager employer: Clayton Hotel City of London
Dalata Hotel Group is an exceptional employer that prioritises the growth and development of its employees, offering a supportive environment where innovation and excellence are celebrated. As a Front Office Manager, you will have the unique opportunity to shape your team's culture while enjoying benefits such as generous discounts, performance-related bonuses, and access to our Dalata Academy for professional development. Join us in a vibrant work culture that values teamwork, employee appreciation, and community engagement, making every day at Dalata a rewarding experience.
Contact Details:
Clayton Hotel City of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Dalata or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Dalata Hotel Group's values and culture. Show us how your leadership style aligns with our commitment to exceptional guest experiences and team development.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so be ready to share your experiences and how you’ve elevated teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Leadership Skills:As a Front Office Manager, we want to see your leadership style shine through in your application. Share specific examples of how you've led teams to success and improved guest experiences in your previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in front office management and how it aligns with our values at Dalata Hotel Group. We love seeing candidates who take the time to connect their skills with our needs!
Be Personable:We’re all about warm and friendly interactions, so let your personality come through in your written application. Use a conversational tone and don’t be afraid to show your passion for hospitality and team development.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Clayton Hotel City of London
✨Know Your Stuff
Before the interview, make sure you’re familiar with Dalata Hotel Group’s values and culture. Research their approach to hospitality and think about how your experience aligns with their mission. This will help you demonstrate that you’re not just a good fit for the role, but also for the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead and develop your team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and achieving performance goals. Be ready to discuss specific situations where you’ve elevated team performance or improved guest experiences.
✨Be Personable and Approachable
Dalata values a warm and friendly atmosphere, so let your personality shine through during the interview. Practice your communication skills and be prepared to engage with the interviewer as if they were a guest. This will show that you can create a positive environment for both staff and guests.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the hotel’s strategic goals, team development opportunities, or how they measure success in guest satisfaction. Asking insightful questions shows your genuine interest in the role and the company.
