At a Glance
- Tasks: Ensure smooth hotel operations at night while delivering top-notch customer service.
- Company: Join the vibrant Dalata Hotel Group, known for its heart of hospitality.
- Benefits: Enjoy free meals, discounts, extra leave, and career development opportunities.
- Other info: Be part of an inclusive team that values personal connections and unique experiences.
- Why this job: Kickstart your career in hospitality with growth and mentorship at every step.
- Qualifications: 2-3 years in a similar role with excellent people skills and organisational abilities.
The predicted salary is between 24300 - 29700 £ per year.
Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 Employee rate on rooms for all Dalata owned hotels
- 30% Off Friends & Family rate
- Extra annual leave day for every year worked (5 days to maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme
- Pension access (Ask your HR Manager for local pension information)
- Development opportunities through our Dalata Academy to support your career journey
- Staff appreciation initiatives, fun team building activities and regular charity events
Your Job:
- Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
- Aid in the development of the Night team, preparing them for career advancement opportunities.
- Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
- This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is desirable
- Excellent skills in people leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their initiative, as well as being capable of working as part of a team.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
At Clayton Hotel Chiswick, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you.
Assistant Night Manager employer: Clayton Hotel Chiswick
Dalata Hotel Group is an exceptional employer that prioritises teamwork, innovation, and professional growth within the vibrant hospitality sector. As an HR Manager, you will thrive in a supportive environment that values employee development through initiatives like the Dalata Academy, while enjoying generous benefits such as free meals, discounted stays, and performance-related bonuses. Join us in shaping a positive workplace culture and delivering outstanding guest experiences in our expanding network of hotels across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clayton Hotel Chiswick. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clayton Hotel Chiswick
Don't be shy about reaching out to Clayton Hotel Chiswick directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clayton Hotel Chiswick and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clayton Hotel Chiswick
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
