Night Duty Manager (Full Time)

We have a fantastic new vacancy for Night Duty Manager in the excellent Clayton Hotel Cardiff. Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St. Mary's Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a stone's throw away and the city's famous Principality Stadium only a short walk. Clayton Hotel is Cardiff's largest hotel boasting 216 bedrooms, 7 modern meeting and conference rooms all with natural daylight and À la carte restaurant and bar, all with beautiful panoramic views of the capital city.

This is an exciting time to join our Group and to be a part of a team, as we continue to expand throughout the UK and Ireland. We want our people to be as individual as our hotels, to bring their own personality, character and enthusiasm ensuring the experience we provide is always warm, welcoming, genuine and friendly.

The company provides amazing staff benefits:

• Free employee meals on duty
• 50% discount on Food & Beverage when using our Company Hotels Facilities
• Venue closure over the Christmas period
• Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
• Excellent career progression and training & development opportunities
• Annually enhanced holidays over 5-year period, rising to 33 days a year including Bank Holidays
• Access to TELUS Health, our Employee Assistance Programme with 24/7 health and wellbeing support
• Complimentary use of the hotel gym
• Regular employee appreciation events, including team parties through the year and monthly employee rewards programmes

We are looking for a talented individual with experience in management within the hospitality industry.

Objective of Role: Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotel's targets.

About the Role: As a Night Duty Manager you will be responsible for the Hotel operations during the night shift which runs from 10.30 pm to 7 am. You will be responsible for a team of four people including a Night Supervisor, and a team of Night Porters, ensuring that all tasks and duties are completed to the highest of standards.

The main responsibilities of the Night Manager can involve:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
• Front Office duties including running the night audit report and check-in and check-out of guests
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards
• Lead and develop the Night team, making sure that they become prepared for the next step in their career
• Contribute to the strategic running of the hotel

The ideal candidate should have the following:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera
• Knowledge and experience of using Brilliant electronic front office system
• Excellent skills in People leadership and development
• Excellent organisational skills and the ability to oversee & delegate work to others
• A warm, friendly and approachable personality when dealing with fellow staff and guests
• The ability to work on their own initiative, as well as being capable of working as part of a team

Successful candidate must have the following:

• Must be fluent in written and spoken English

About our culture: Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.