At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service.
- Company: Join the vibrant team at Clayton Hotel Cardiff, part of Dalata Hotel Group.
- Benefits: Enjoy free meals, discounts on stays, and career development through Dalata Academy.
- Other info: Be part of a diverse team and enjoy fun activities and charity events.
- Why this job: Kickstart your career in hospitality with growth opportunities and a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 € per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Greet and welcome guests as they arrive at the hotel.
- Register guests and process their payments.
- Respond to any inquiries guests may have about in-house facilities and local tourist information.
- Ensure the security of room keys.
- Update all guest information in the computer system.
- Take and confirm reservations for guests.
What You'll Need:
- Excellent customer service skills.
- Ability to work independently and take initiative.
- Outstanding communication skills.
- Capability to remain calm and perform well under pressure.
- Experience in 3/4-star hotel is desired but not essential.
Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Receptionist in Cardiff employer: Clayton Hotel Cardiff
At Dalata Hotel Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development through our Dalata Academy programmes. Located in the vibrant heart of Cardiff, our team enjoys unique benefits such as free meals, generous discounts, and opportunities for career advancement, all while being part of a dynamic and inclusive environment that values every individual’s contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dalata Hotel Group's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Receptionist in Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist where customer service is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and long-winded sentences; instead, focus on delivering your message effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about Dalata and what we stand for before you hit 'send'.
How to prepare for a job interview at Clayton Hotel Cardiff
✨Know the Company
Before your interview, take some time to research Dalata Hotel Group. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to handle the pressures of the role and your commitment to providing a great experience for guests.
✨Practice Common Interview Questions
Anticipate common interview questions related to the role, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of Dalata Hotel Group. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.
