At a Glance
- Tasks: Check in guests, assist with luggage, and maintain hotel cleanliness.
- Company: Join the friendly team at Clayton Hotel Bristol, part of Dalata Hotel Group.
- Benefits: Enjoy free meals, discounts, extra leave, and career development opportunities.
- Other info: Inclusive employer with exciting team-building activities and charity events.
- Why this job: Gain valuable skills and grow your career in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 18900 - 23100 £ per year.
You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 Employee rate on rooms for all Dalata owned hotels
- 30% Off Friends & Family rate
- Extra annual leave day for every year worked (5 days to maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development opportunities through our Dalata Academy to support your career journey
- Staff appreciation initiatives, fun team building activities and regular charity events
Your Job:
- Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
- Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
- Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
- Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
- To have a full understanding of the hotels' fire procedures to ensure the safety of all staff and guests at all times.
- Responsibility for setting up meeting rooms.
What You'll Need:
- Experience in working with customers
- Good spoken English
- Strong organizational skills
- Able to work in a busy environment
- Be a good team player
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Welcome to Clayton Hotel Bristol City where our famously personal way makes your time with us a little more special. Our 4-star hotel is located right in the heart of Bristol City. From fine dining, shopping and culture, you're connected to everything. Located in the old city at the walls of St Johns, a short stroll from Bristol's shopping quarter and Bristol harbourside, it's a place that has everything from food, culture and entertainment. If you want to see even more of the area, we're conveniently located by several bus routes with scooter and bike rental available nearby. A modern contemporary hotel housed in the Grade ll listed Everards print works. The design of the building celebrates Bristol's connection to art whilst restoring a piece of local history.
Night Porter employer: Clayton Hotel Bristol
At Dalata Hotel Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. With access to the Dalata Academy, you can enhance your skills while enjoying benefits like free meals, generous discounts, and additional annual leave for every year worked. Join us in creating memorable experiences for our guests while thriving in a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clayton Hotel Bristol. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clayton Hotel Bristol
Don't be shy about reaching out to Clayton Hotel Bristol directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clayton Hotel Bristol and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clayton Hotel Bristol
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
