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- Tasks: Lead guest experiences at check-in and check-out while managing the front office team.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and 24/7 health support.
- Why this job: Great chance to develop your career in a supportive environment with unique training programs.
- Qualifications: 2-3 years in a front office role; leadership skills and a friendly personality are key.
- Other info: Maternity cover position with potential for career progression in a growing company.
The predicted salary is between 30000 - 42000 £ per year.
Front Office Manager – Maternity Cover (Fixed Term) Clayton Hotel Bristol City We have a fantastic opportunity for an Front Office Manager to join the team to cover maternity at our 4* Clayton Hotel Bristol City. Objective of the Role Reporting to the General Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay. Key Duties and Responsibilities Ensure the guests experience are of the highest quality. Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. Lead and develop the Front office team, making sure that they become prepared for the next step in their career. Assist in efficiently and effectively controlling front office departmental operations. Contribute to the strategic running of the hotel. Requirements: 2-3 years experience in a front office role. Ideal role for an Assistant FOM looking to move up. Supervisor level would be considered if have a large property experience Excellent skills in people leadership and development. Excellent organisational skills and the ability to oversee & delegate work to others. A warm, friendly and approachable personality when dealing with fellow staff and guests. The ability to work on t…
Front Office Manager - Maternity Cover employer: Clayton Hotel Bristol
Contact Detail:
Clayton Hotel Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Maternity Cover
✨Tip Number 1
Familiarize yourself with the specific standards and values of Dalata Hotel Group. Understanding their focus on 'Our People, Our Fairness, Our Service and Our Individuality' will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially if you've led a front office team. Be ready to share specific examples of how you've developed team members and improved guest experiences.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage front office operations efficiently. Think of scenarios where you've successfully overseen tasks and delegated responsibilities to ensure smooth operations.
✨Tip Number 4
Showcase your warm and approachable personality. Since this role involves direct interaction with guests and staff, be prepared to demonstrate how you create a welcoming environment and handle guest inquiries effectively.
We think you need these skills to ace Front Office Manager - Maternity Cover
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Office Manager position. Highlight key responsibilities and requirements that resonate with your experience, especially in guest relations and team leadership.
Tailor Your CV: Customize your CV to reflect your relevant experience in front office roles. Emphasize your leadership skills, organizational abilities, and any achievements related to guest satisfaction and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to lead a team and enhance guest experiences.
Highlight Your Soft Skills: In your application, make sure to highlight your interpersonal skills, such as being warm and approachable. These qualities are essential for a Front Office Manager and should be evident in your writing.
How to prepare for a job interview at Clayton Hotel Bristol
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous experiences in people leadership and development. Share specific examples of how you've motivated your team and achieved goals together.
✨Demonstrate Your Customer Service Expertise
The role emphasizes providing the highest quality guest experiences. Prepare to talk about how you've handled guest feedback, resolved issues, and ensured satisfaction in past roles. Highlight any metrics or achievements related to customer service.
✨Discuss Your Organizational Abilities
Organizational skills are crucial for managing front office operations. Be ready to explain how you prioritize tasks, delegate responsibilities, and maintain efficiency in a busy environment. Use examples from your experience to illustrate your approach.
✨Emphasize Your Initiative and Teamwork
The job requires both independent work and collaboration. Share instances where you've taken initiative to improve processes or solve problems, as well as times when you've successfully worked as part of a team to achieve common goals.
