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For Companies At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences daily.
- Company: Join a prestigious 4-star hotel in the vibrant Birmingham City Centre.
- Benefits: Enjoy competitive pay, staff discounts, and growth opportunities in a supportive team.
- Why this job: Be part of a dynamic environment where your leadership can shine and impact guest satisfaction.
- Qualifications: Previous hospitality experience and strong leadership skills are essential.
- Other info: Perfect for those passionate about creating memorable experiences in a fast-paced setting.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Front Office Manager – Clayton Hotel Birmingham
We have a fantastic new vacancy for Front Office Manager in the excellent Clayton Hotel Birmingham.
Objective of the Role
Reporting to the Operations Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay. Being the first point of call within the hotel, we are looking for a team member who is reliable and trustworthy with great customer service skills to truly represent our hotel and brand from first encounter. Being able to build a rapour with our guests is important so a charming and professional attitude would benefit this role.
Key Duties and Responsibilities
- Ensure the guests experience are of the highest quality.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Front office team, making sure that they become prepared for the next step in their career.
- Assist in efficiently and effectively controlling front office departmental operations.
- Contribute to the strategic running of the hotel.
Requirements:
- 2-3 years experience in a Front office leadership role.
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
AMRT1_UKCT
Front Office Manager employer: Clayton Hotel Birmingham
Contact Detail:
Clayton Hotel Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the specific hotel management software and booking systems commonly used in the industry. This knowledge will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific challenges you faced and how you motivated your team to deliver exceptional service.
✨Tip Number 3
Research the hotel’s reputation and guest reviews online. Being knowledgeable about their strengths and areas for improvement will allow you to discuss how you can contribute to enhancing guest satisfaction during your interview.
✨Tip Number 4
Prepare to discuss your approach to handling guest complaints and concerns. Providing a clear, professional strategy will show that you are equipped to maintain high standards of guest care and satisfaction.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in hospitality, especially in front of house or supervisory roles. Emphasize your leadership skills and any relevant achievements that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to guest satisfaction. Mention specific examples from your past roles where you successfully managed a team or resolved guest concerns.
Highlight Relevant Skills: In your application, clearly outline your proficiency in hotel management software and booking systems. Also, emphasize your strong communication and organizational skills, as these are crucial for the Front Office Manager role.
Show Enthusiasm: Convey your enthusiasm for the position and the hotel in your application. Let them know why you want to work at this particular 4-star hotel in Birmingham and how you can contribute to their team and enhance guest experiences.
How to prepare for a job interview at Clayton Hotel Birmingham
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your previous roles that highlight your commitment to customer service and how you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Front of House Manager, you'll need strong leadership abilities. Be prepared to discuss your experience in managing and motivating teams. Highlight any successful strategies you've implemented to improve team performance and guest services.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Think of scenarios where you successfully handled difficult situations and be ready to explain your thought process and actions.
✨Familiarize Yourself with Hotel Management Software
Since proficiency in hotel management software is crucial, review the systems commonly used in the industry. If possible, mention any specific software you have experience with and how it has helped you streamline operations in your previous roles.
