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- Tasks: Oversee hotel operations at night, ensuring top-notch customer service and safety.
- Company: Join Dalata Hotel Group, where hospitality meets career growth.
- Benefits: Free meals, discounts on stays, extra annual leave, and development opportunities.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: 2-3 years in a similar role with strong leadership and organisational skills.
- Other info: Inclusive employer committed to your personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
- Guest relations
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
- Performed front Office duties, including running the night audit report and check-in and checking out guests
- Managing the team of Night Porters and their nightly tasks
- Food & Beverage service at night
- Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards
- Lead and develop the Night team, making sure that they become prepared for the next step in their career
- Contribute to the strategic running of the hotel
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development
- Excellent organisational skills and the ability to oversee & delegate work to others
- A warm, friendly and approachable personality when dealing with fellow staff and guests
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us
Dalata Hotel Group brings the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we will keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. We're dedicated to providing experiences that cater to your needs.
Located in the heart of Birmingham city centre, our hotel offers the perfect blend of convenience and comfort. With a variety of food, culture, and entertainment options nearby, you'll have plenty to enjoy during your downtime. Plus, with Moor Street station just a 2-minute walk away and New Street station only a 10-minute walk away, you'll have easy access to transport links, ensuring you can navigate the city with ease.
Night Manager in Birmingham employer: Clayton Hotel Birmingham
Contact Detail:
Clayton Hotel Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Dalata or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Dalata Hotel Group's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in being part of our team and contributing to our unique hospitality culture.
✨Tip Number 3
Practice your people skills! As a Night Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Dalata family and ready to take the next step in your career.
We think you need these skills to ace Night Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your dedication to providing excellent customer service and how you’ve made a positive impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager position. Highlight relevant skills and experiences that match the job description, like your leadership abilities and knowledge of hotel operations. We want to see how you fit into our Dalata family!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Manager role. Plus, it shows you’re serious about joining our team at Dalata Hotel Group!
How to prepare for a job interview at Clayton Hotel Birmingham
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager, such as guest relations and health & safety protocols. Be ready to discuss how your previous experience aligns with these responsibilities, especially in managing teams and ensuring smooth operations during the night.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a hospitality setting. Highlight your ability to delegate tasks effectively and develop team members, as this is crucial for the role. Think about specific situations where you motivated your team to achieve goals.
✨Demonstrate Customer Service Excellence
Since the role involves ensuring the highest level of customer service, be prepared to share stories that showcase your warm and approachable personality. Discuss how you've handled challenging guest situations in the past and what you learned from those experiences.
✨Research Dalata Hotel Group
Take some time to learn about Dalata's values, their commitment to internal development, and the unique aspects of their hospitality approach. This will not only help you tailor your answers but also show your genuine interest in being part of their team.