At a Glance
- Tasks: Check in and out hotel guests while providing excellent customer service.
- Company: Join Dalata, a leading hotel group that values growth and teamwork.
- Benefits: Enjoy training through our Dalata Academy and opportunities for career advancement.
- Other info: Flexible hours available, perfect for students balancing studies and work.
- Why this job: Be part of a friendly team and develop essential skills in hospitality.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
Night Porter
You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow.
At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 Employee rate on rooms for all Dalata owned hotels
- 30% Off Friends & Family rate
- Extra annual leave day for every year worked (5 days to maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development opportunities through our Dalata Academy to support your career journey
- Staff appreciation Initiatives, fun team building activities and regular charity events
Your Job :
- Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
- Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
- Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
- Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
- To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
- Responsibility for setting up meeting rooms.
What You’ll Need:
- Experience in working with customers
- Good spoken English
- Strong organizational skills
- Able to work in a busy environment
- Be a good team player
About us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Night Porter in Belfast employer: Clayton Hotel Belfast
At Dalata Hotel Group, we pride ourselves on fostering a vibrant work culture that values teamwork and leadership, making us an exceptional employer in the hospitality sector. Our employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth within our expanding network of hotels. Located in the heart of Belfast, our team members benefit from a dynamic environment that encourages innovation and collaboration, ensuring a rewarding career path in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Belfast
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Porter. Understanding the responsibilities and challenges of this position will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Dalata. They can provide insights into the company culture and what they look for in a candidate, which can give you an edge during the hiring process.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through a phone call or an informal chat, showing that you can handle guest inquiries with professionalism is key.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. As a Night Porter, your hours may vary, so showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Night Porter in Belfast
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of a Night Porter. Highlight your relevant experience in customer service and any skills that align with the role.
Tailor Your CV:Make sure your CV reflects your experience and skills that are relevant to the Night Porter position. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've contributed to a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Dalata and how you can contribute to their friendly team environment.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Clayton Hotel Belfast
✨Show Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Make sure to highlight your previous experience in customer service and how you handle different situations. Share specific examples of how you've gone above and beyond for guests.
✨Demonstrate Team Spirit
Dalata values teamwork, so it's essential to show that you can work well with others. Talk about times when you've collaborated with colleagues to achieve a common goal or how you've supported team members in challenging situations.
✨Be Prepared for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Express Your Willingness to Learn
Since Dalata offers training through their Academy, emphasise your eagerness to learn and grow within the company. Discuss any relevant skills you wish to develop and how you see yourself progressing in the role over time.
