At a Glance
- Tasks: Oversee hotel operations at night, ensuring top-notch customer service and team management.
- Company: Join Dalata Hotel Group, a leader in hospitality with a focus on growth and development.
- Benefits: Enjoy free meals, discounts, extra annual leave, and career development opportunities.
- Other info: Inclusive employer committed to personal growth and a vibrant work culture.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: 2-3 years in a similar role, excellent leadership, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
- Guest relations
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
- Performed front Office duties, including running the night audit report and check-in and checking out guests
- Managing the team of Night Porters and their nightly tasks
- Food & Beverage service at night
- Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards
- Lead and develop the Night team, making sure that they become prepared for the next step in their career
- Contribute to the strategic running of the hotel
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development
- Excellent organisational skills and the ability to oversee & delegate work to others
- A warm, friendly and approachable personality when dealing with fellow staff and guests
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
We're dedicated to providing an experience that meets all your needs. Located in the heart of Belfast city centre, our hotel offers easy access to major attractions like Titanic Belfast and Colin Glen, perfect for unwinding after a busy day. With a variety of food, culture, and entertainment options nearby, you'll find plenty to enjoy during your downtime. Plus, with Metro buses at City Hall just a few minutes' walk away, you'll have convenient connections to travel across the city for meetings, events, or professional networking.
Night Manager employer: Clayton Hotel Belfast
Dalata Hotel Group is an exceptional employer that prioritises the growth and development of its employees, offering extensive training through the Dalata Academy and a commitment to promoting from within. Located in the vibrant heart of Belfast, our hotel provides a supportive work environment with competitive benefits, including free meals, generous discounts, and opportunities for career advancement, all while being surrounded by the city's rich culture and attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Dalata. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Show us you understand the Dalata difference and how you can contribute to our team. Tailor your answers to reflect our commitment to customer service and employee development.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. Focus on your leadership abilities and how you’ve handled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Dalata family. Good luck!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in night management or reception roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you. Plus, it’s super easy!
How to prepare for a job interview at Clayton Hotel Belfast
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager, like guest relations and health & safety protocols. Brush up on your knowledge of hotel operations, especially regarding night audits and security checks, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to delegate tasks and develop team members, as this is crucial for the Night Manager position. Be ready to discuss how you can motivate and guide the Night Porters.
✨Demonstrate Customer Service Excellence
Since the role involves ensuring high levels of customer service, think of specific instances where you've gone above and beyond for guests. Share stories that showcase your warm, friendly personality and your problem-solving skills in hospitality settings.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and development opportunities within Dalata Hotel Group. This shows your genuine interest in the role and helps you assess if the company culture aligns with your career goals.
