At a Glance
- Tasks: Manage hotel operations at night, ensuring top-notch customer service and team leadership.
- Company: Join Dalata Hotel Group, where hospitality meets growth and opportunity.
- Benefits: Enjoy free meals, discounts on stays, and access to development programmes.
- Other info: Inclusive employer committed to your personal and professional growth.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: 2-3 years in a similar role with strong leadership and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits:
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
- Guest relations
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
- Performed front Office duties, including running the night audit report and check-in and checking out guests
- Managing the team of Night Porters and their nightly tasks
- Food & Beverage service at night
- Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards
- Lead and develop the Night team, making sure that they become prepared for the next step in their career
- Contribute to the strategic running of the hotel
What You Will Need:
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development
- Excellent organisational skills and the ability to oversee & delegate work to others
- A warm, friendly and approachable personality when dealing with fellow staff and guests
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us:
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Night Manager in Belfast employer: Clayton Hotel Belfast
Dalata Hotel Group is an exceptional employer that prioritises the growth and development of its employees through comprehensive training programmes and mentorship opportunities. With a strong commitment to internal promotions, a supportive work culture, and attractive benefits such as free meals, discounted stays, and team-building activities, working as a Night Manager here means being part of a dynamic team dedicated to delivering outstanding hospitality while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dalata Hotel Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your leadership skills.
✨Tip Number 3
Show off your personality! During interviews, let your warm and approachable nature shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself and connect with the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Night Manager position.
We think you need these skills to ace Night Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Manager role. Highlight your previous hospitality experience and any leadership roles you've had, as we love to see how you can contribute to our team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about the hospitality industry and how you align with our values at Dalata. We want to know what makes you tick and how you can enhance our guest experience.
Showcase Your People Skills:As a Night Manager, you'll be leading a team and interacting with guests. Use your application to demonstrate your excellent people skills and any relevant experiences where you've successfully managed or developed a team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Dalata family!
How to prepare for a job interview at Clayton Hotel Belfast
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager. Understand the importance of guest relations, health and safety protocols, and how to manage a team effectively during night shifts. This knowledge will help you demonstrate your readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to delegate tasks and develop team members, as this is crucial for the Night Manager position. Be ready to discuss how you can contribute to the strategic running of the hotel.
✨Emphasise Your Hospitality Experience
Make sure to talk about your previous hospitality experience and how it has equipped you with the skills needed for this role. Mention any familiarity with systems like Opera or Brilliant, as well as your ability to provide excellent customer service, which is key in the hotel industry.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and the company. You might ask about the Dalata Academy programmes or how they support career development, which aligns with their commitment to promoting from within.
