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For Companies At a Glance
- Tasks: Be the friendly first point of contact for guest bookings and queries.
- Company: Join Dalata, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy free meals, discounts on stays, and a supportive work environment.
- Why this job: Perfect for those who love customer service and want to grow in hospitality.
- Qualifications: 1-2 years experience in reservations and excellent customer care skills required.
- Other info: Opportunities for internal development and fun team-building activities await!
We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel Glasgow.
Why us?
- Annual Leave Entitlement - increasing with length of service
- Future opportunities to develop within Dalata. We actively encourage internal development and progression.
- Free meals on duty as well as all day tea and coffee for the caffeine lovers
- Great location with easy access to public transport
- Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
- Group Wide Discounts on Hotel stays for you and your Family & Friends (Ireland, UK & Germany)
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
- Employee Assistance Programme and access to counselling support
- Cycle to Work Scheme
Objective of the Role
Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.
Key Duties and Responsibilities
- Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
- Give details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly, in advance of the guest's stay.
Requirements:
- 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
- Excellent customer care skills.
- Excellent command of the English language both written and oral is essential.
- Ability to cope well under pressure.
- Highly motivated, and a team player.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Reservations Agent (Part Time) employer: Clayton Glasgow
Contact Detail:
Clayton Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent (Part Time)
✨Tip Number 1
Familiarise yourself with the Clayton Hotel Glasgow and its offerings. Understanding the hotel's facilities, services, and unique selling points will help you engage confidently with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a Reservations Agent, you'll be the first point of contact for guests, so showcasing your ability to handle queries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with reservations systems, particularly Opera if you have it. Being able to talk about your familiarity with such systems will demonstrate your readiness for the role and your ability to hit the ground running.
✨Tip Number 4
Show your team spirit! The job requires a highly motivated team player, so be ready to share examples of how you've successfully collaborated with others in previous roles. This will highlight your fit within the company culture.
We think you need these skills to ace Reservations Agent (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or customer service. Emphasise any familiarity with reservation systems, particularly Opera, and showcase your excellent communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Clayton Hotel Glasgow and how your skills align with their values of service and individuality.
Showcase Customer Care Skills: In your application, provide examples of how you've successfully managed customer interactions in previous roles. Highlight your ability to handle pressure and maintain professionalism, as these are key for a Reservations Agent.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Clayton Glasgow
✨Showcase Your Customer Care Skills
As a Reservations Agent, you'll be the first point of contact for guests. Make sure to highlight your excellent customer care skills during the interview. Share specific examples of how you've handled customer queries or resolved issues in previous roles.
✨Familiarise Yourself with the Hotel and Its Services
Before the interview, take some time to research Clayton Hotel Glasgow and its facilities. Being knowledgeable about the hotel will not only impress the interviewer but also help you answer questions about upselling and providing accurate information to guests.
✨Demonstrate Your Ability to Work Under Pressure
The role requires coping well under pressure, especially during busy periods. Prepare to discuss situations where you've successfully managed stress or high workloads, showcasing your ability to maintain professionalism and efficiency.
✨Emphasise Teamwork and Motivation
Dalata values teamwork and motivation highly. Be ready to talk about your experiences working in a team environment and how you contribute positively to group dynamics. Highlight any instances where you've motivated others or taken initiative to support your colleagues.
