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- Tasks: Welcome guests, manage bookings, and provide local info in a vibrant hotel setting.
- Company: Join Dalata Hotel Group, a growing hospitality leader with a heart for guest experiences.
- Benefits: Enjoy free meals, discounts on stays, and development opportunities through our Dalata Academy.
- Why this job: Make an impact in a supportive environment while developing your career with exciting internal opportunities.
- Qualifications: Excellent customer service skills and a calm demeanour under pressure; hotel experience is a plus.
- Other info: We embrace diversity and encourage applicants from all backgrounds to join our team.
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €60/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Greet and welcome guests as they arrive at the hotel.
- Register guests and process their payments.
- Respond to any inquiries guests may have about in-house facilities and local tourist information.
- Ensure the security of room keys.
- Update all guest information in the computer system.
- Take and confirm reservations for guests.
What You'll Need:
- Excellent customer service skills.
- Ability to work independently and take initiative.
- Outstanding communication skills.
- Capability to remain calm and perform well under pressure.
- Experience in 3/4-star hotel is desired but not essential.
About Us
Dalata Hotel Group brings the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we will keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
At Clayton Hotel Glasgow, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the banks of the River Clyde, a short stroll from Buchanan Street shopping district, Glasgow Science Centre and OVO Hydro and Scottish Events Campus, it's a place with everything from food, culture and entertainment. With excellent transport links right on our doorstep, Clayton Hotel Glasgow is the perfect base to connect across the city.
Receptionist (Part Time) employer: Clayton Glasgow
Contact Detail:
Clayton Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part Time)
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group and its values. Understanding their commitment to hospitality and employee development will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since the role requires excellent communication and the ability to remain calm under pressure, consider volunteering or taking part-time roles that involve direct interaction with customers.
✨Tip Number 3
Network with current or former employees of Dalata Hotel Group. They can provide valuable insights into the company culture and what it takes to succeed as a receptionist, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your initiative and independence in previous roles. The job description highlights the importance of these traits, so think of specific examples where you've demonstrated them effectively.
We think you need these skills to ace Receptionist (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Create a CV that showcases your customer service skills, communication abilities, and any relevant experience in hospitality. Use clear headings and bullet points to make it easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Dalata Hotel Group and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clayton Glasgow
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Research the Company
Familiarise yourself with Dalata Hotel Group and its values. Understanding their commitment to employee development and internal promotions can help you align your answers with their culture during the interview.
✨Practice Calmness Under Pressure
Receptionists often face busy periods. Think of scenarios where you had to remain calm and efficient under pressure. Sharing these experiences will show your potential employer that you can handle the demands of the role.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about the training opportunities available through the Dalata Academy or how they support career growth within the organisation.
